• Job Description

  Req#: 18643

  Overview

  SNAP-ON BUSINESS SOLUTIONS

  (SBS - a group within the RS&I Division of Snap-on Incorporated)

  Location: Richfield, OH (between Independence and Fairlawn, OH)

  Work Schedule: Monday thru Friday - up to 30 hours per week (flexible with student's school schedule).

  Level: Seeking students, beginning Junior and Senior level coursework.

  APPLICATION SUPPORT ENGINEER - IT Technology - INTERN

  The primary responsibility of this role is to support the smooth running of all critical internal applications for the business.

  Responsibilities

  *Maintain a secure and highly available application environment for all supported applications.

  *Execute release (data and code) activities related to the operations and monitoring of SBS internal and external web sites, critical business systems and revenue generating systems.

  *Perform troubleshooting support for all assigned software applications.

  *Create and adhere to SLA’s for production application support and all web based releases.

  *Responsible for the installation, maintenance, troubleshooting and technical support of supported applications.

  *Promptly respond to the technical support needs of internal and external customers.

  *Work closely with other departments as needed, tracking issues to successful resolution. Keep detailed records of events, issues and resolutions in our ticket tracking system.

  *Provide a superior customer experience, driving overall satisfaction by pro-actively being a customer advocate for all customer impacting issues.

  *Suggest, design, implement and deploy new technologies to help SBS achieve its strategic business goals.

  *Adhere to Change Management practices, including review, coordination, deployment, and follow-up procedures as they relate to SBS and Industry standards.

  *Adhere to security measures to ensure that the information assets of the Company and the commercial clients are protected at all times.

  Perform other duties as assigned.

  Qualifications

  • Associate’s degree in Computer Science or Computer Engineering or equivalent work experience. Related work experience and industry recognized certifications will be considered.
  • Must be currently enrolled at college/university with a major in Information Technology/Computer Science and maintain a 2.5/4.0 average.
  • Experience in supporting server based applications, application maintenance and support.
  • Working knowledge of Windows Operating Systems (Windows 10 and 11)
  • Basic understanding of a Microsoft Windows environment is helpful.
  • Detailed knowledge of Microsoft or Linux operating systems.
  • Some experience with tools such as SharePoint, MS Team Foundation Server, Jira, Source control solutions.
  • Some experience trouble-shooting applications and database issues.
  • Some demonstrated experience with customer support providing mission critical support.
  • Working knowledge of programming concepts and web technologies.
  • Experience with HTML, XML, SQL, JSON, YAML, HCL, Python, Ansible are a plus!
  • Good organizational skills required.
  • Good interpersonal and communications skills and ability to work with clients, technical staff, and vendors.
  • Good problem solving and consultative skills.
  • Ability to seek out solutions independently.
  • Good planning, project management, and implementation skills.
  • Must be a team player with a positive attitude, enthusiasm, initiative, sense of urgency, and be self-motivated.
  • Ability to work with international teams as required.
  • Ability to lift a minimum of 60 pounds of equipment as required.
  • Must be a licensed driver and provide their own transportation.

• About the company

  Snap-on Incorporated is an American designer, manufacturer and marketer of high-end tools and equipment for professional use in the transportation industry including the automotive, heavy duty, equipment, marine, aviation, and railroad industries.

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