• Job Description

  Req#: 4462320
  Performs general administration and technical duties required to support activities and operations of the Information Technology Services department.
  
  Entry: $16.67/hour
  2nd year: $17.17
  3rd year :$17.68
  4rd year: $18.18
  5th year: $18.69
  6th year: $19.19
  • Performs service desk functions, answers telephone, records, documents and troubleshoots customer issues.
  • Performs duties associated with setup, configuration and installation of system software products and peripheral equipment.
  • Programs and troubleshoots personal computer software and hardware. Identifies, logs and resolves problems related to supported applications.
  • Assists in analyzing, evaluating and recommending techniques for implementation of new software applications and computer equipment.
  • Performs updates and maintenance of technology used by the City of Lewisville.
  • Performs all other related duties as assigned.
  Education
  • High School Diploma or GED required.
  • Must be currently enrolled in a college or university pursuing a degree in information technology or a related field.
  
  Experience
  • 6 months related experience preferred.
  
  Any combination of related, education, experience, certifications, and licenses that will result in a candidate successfully performing the essential functions of the job is an acceptable substitute for the above specified education and experience requirements.
  
  
  REQUIRED SKILLS & ABILITIES
  
  Knowledge of:
  • Knowledge of personal computer hardware and software.
  • Knowledge of Microsoft Windows Operating System.
  • Knowledge of general networking preferred.
  
  Ability to:
  • Ability to deal effectively with the public, City employees and communicate clearly and tactfully with both customers and co-workers.
  • Ability to accept responsibility and account for his/her actions.
  • Ability to follow instructions, safety practices and standard operating procedures in performing assigned tasks.
  • Ability to be punctual and attend work regularly.
  • Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type.
  • Ability to perform work accurately and thoroughly.
  • Ability to communicate clearly and concisely, both orally and in writing.
  • Ability to attend work regularly and learn new technical skills quickly and efficiently.
  • Ability to lift, carry, push and pull 50 pounds.
  • Ability to stand, walk and sit two hours per day.
  
  Skills:
  • Skill in use of personal computer including productivity applications, e-mail and PC connectivity preferred.
  • Skill in PC hardware maintenance and troubleshooting preferred.
  
  Other Requirements:
  • Must submit to and pass pre-employment drug test
  • Valid Class C Driver's License with a good driving record as defined by City policy
    • An applicant who does not possess a Texas Driver's License or proper class, will be allowed ten (10) working days after a job offer is made to obtain proper licensing.
    20 hours per week, normal business hours M-TH 7:30-5:30, F 7:30-11:30.

• About the company

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