The IT Intern will provide technical support to our staff and customers. You will be responsible for resolving various IT issues such as software installation, network configuration, virus removal, hardware troubleshooting, etc. You will also assist with IT projects and tasks related to networking and cybersecurity.

Duties may include the following:

• Provide first-level support for IT requests and incidents via phone, email, chat, or in person
• Troubleshoot and resolve common IT issues such as password resets, software updates, printer problems, etc.
• Escalate complex or unresolved issues to senior IT staff or external vendors
• Install, configure, and maintain hardware and software for desktops, laptops, mobile devices, etc.
• Assist with network administration tasks such as setting up user accounts, permissions, VPNs, firewalls, etc.
• Perform basic cybersecurity tasks such as scanning for vulnerabilities, applying patches, monitoring logs, etc.
• Document IT procedures and solutions in a knowledge base
• Participate in IT projects and initiatives as assigned
• Stay updated on current IT trends and best practices

Knowledge, skills and abilities preferred for an IT intern: Pursuing a degree or certification in IT or related field, basic knowledge of Windows 10 operating system and Microsoft Office 2016 applications, basic knowledge of networking concepts and protocols such as TCP/IP, DNS, DHCP, etc., basic knowledge of cybersecurity concepts and tools such as antivirus software, firewalls, encryption, etc., excellent customer service skills and problem-solving skills, good verbal and written communication skills, ability to work under pressure and meet deadlines, ability to work independently and as part of a team

This is a part-time, non-benefited position of a limited duration. This position provides opportunity for incumbents with an interest in pursuing a career in government, to learn about “Special Districts” functions and gain experience by completing tasks and special assignments related to the program area. Assignments are intended to both help the District meet its business objectives as well as provide the Intern with exposure to governmental projects, programs, and processes.

REQUIRED QUALIFICATIONS:

Students should be either junior level or above as an undergraduate student or graduate student. An internship may also be granted if graduation from university is one year or less.

• Students/graduates should be available to work an average of 20 hours per week.
• May only participate in the internship for up to two semesters/quarters.
• An internship may only be for either the summer or school year
• Interns must provide copy of current schedule that includes current college level or proof of graduation

Applicants must submit:

1. On-line application form

2. Responses to the supplemental questions

All materials must be received by the closing date (P.S.T.). Postmarks, faxes and incomplete applications will not be accepted. Resumes are not a substitute for a completed application.

Application Review

All application materials will be reviewed and those meeting the minimum qualifications will have their names included in a candidate pool that various departments will use to conduct final selection interviews.

Candidates under final consideration for employment with the district should expect to undergo an employment background / reference check that may include, but is not limited to: employment history, confirmation of educational credentials and degrees, licenses including driver’s license, registrations, certificates, and other credentials as part of the appointment process.