• Job Description

  Req#: DPDHGLOBALAV293027ENGLOBALEXTERNAL
  
  

  INTERN (M/F/X) CUSTOMER EXPRIENCE

  Troisdorf, Nordrhein-Westfalen,

  Customer Solutions & Innovation Deutsche Post DHL Research and Innovation GmbH

  JOIN OUR DIVERSE TEAM IN TROISDORF, STARTING IN AUGUST/WHEN? FOR 6-12 MONTHS

  Are you ready to kickstart your career in innovation and be part of a dynamic team shaping the future of logistics? At the DHL Innovation Center, we connect groundbreaking ideas with global impact—and you can play a key role in making it happen!

  At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent the world over. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world.

  DHL’s Customer Solutions & Innovations (CSI), one of the business units of DHL, is a globally dedicated organization which simplifies the DHL customer experience by providing a single customer interface and developing innovative industry-tailored solutions for DHL’s largest global customers. Come discover the unique, international spirit of DHL where your commitment is recognized and rewarded.

  Your tasks

  DISCOVER – INSPIRE – CONNECT – CREATE

  You will be working to support the DHL Customer Experience Team based at the DHL Innovation Center in Germany. With four DHL Innovation Centers across the globe and 13,000+ annual visitors, we are the largest customer facing innovation platform within Deutsche Post DHL Group globally. As the Customer Experience Team, we take care of delivering an outstanding experience for our customers – from managing reservation requests and booking meeting spaces, to organizing catering services and running large-scale events at our brand-new facility.

  ✨ Be the face of customer experience: Support the team in the preparation and execution of customer visits and events.

  ✨ Deliver great hospitality: By supporting our team with reception duties, ensure our guests feel truly welcomed by managing every detail of their visit — from a seamless coordination to providing attentive support during tours, meetings, and events in our innovation showroom.

  ✨ Make an impact: Get yourself acquainted with our reporting and analysis dashboards and support us in improving our existing reporting tool.

  Your background

  Academic Explorer

  You’re currently studying Business Administration, Innovation Management, Marketing, Supply Chain Management, or a similar field at the BA or MA level.

  ️ Language Superstar

  English fluency is a must, and if you speak German too, that’s a big bonus!

  People Person

  You enjoy interacting with all kinds of people and have an outgoing personality while being professional and focused. ?

  Global Collaborator

  You’re excited to work with diverse and multinational teams while contributing to globally relevant projects.

  Digital Savvy

  Microsoft 365 tools (like Outlook, Teams and PowerPoint) are second nature to you and you have an interest in analytical tools such as SAP or PowerBI.

  ? Customer-First Thinker

  You excel at putting the customer first, with a proactive and solution-oriented mindset.

  Your benefits

  Work at the forefront of innovation in one of the most future-focused industries.

  ? Collaborate with a passionate and diverse team of innovators, thinkers, and doers.

  Gain hands-on experience, build your network, and boost your career trajectory.

  Enjoy a vibrant, youthful work culture that values creativity and curiosity.

  Your contributions will be recognized with appropriate compensation.

• About the company

  We are an international team of over 400,000 shipping professionals, united by a passion for logistics. And we work in a unique environment. DHL is as innovative as a start-up, with the power of an international organization.

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