Be a trusted advisor to our Commercial Bank clients. Manage multiple relationships with our clients to help provide support for any issues that may arise with the use of our complex treasury and cash management products and services.

As a Client Service Sr. Associate within Commercial Bank International Service Organization (CBISO) you will resolve client requests while working in partnership with Service Operations, Sales partners, and Bankers located in the United States and across the globe.

As a Client Service Senor Associate you are a trusted member of the client’s team and deeply connected to deliver the growth and success for an assigned portfolio. In this role, you will serve as the primary point of contact for each client assigned to your portfolio. Interact with Owners, Chief Executive Officers, Presidents, Chief Financial Officers, Treasurers and other high level client contacts to help research and resolve issues for our Commercial Bank clients. Communicate through Zoom, email and phone to build strong relationships and provide a level of service that JP Morgan Chase customers have learned to expect.

Job Responsibilities

Daily responsibilities include but are not limited to frequent interaction with external clients and internal partners, working with various areas of the bank for client resolution, opening and monitoring assigned queries in the case management tool, following up on requests, and occasional telephone communication. Written communication through email is essential between clients and internal partners at all levels of the firm. In this position you will be responding to a multitude of queries from simple transactional items through treasury product maintenance and more complex problem-solving queries from clients and internal partners and will resolve through your research and communicate mostly through email. You will be expected to adhere to all departmental and Commercial Banking guidelines. Core functional responsibilities and expectations include but are not limited to the following:

• Achieve best in class CSAT results by delivering extraordinary client service,
• Fulfill transaction-related requests including but not limited to high-value and low-value payments research & investigations and any related payments and receivables inquiries for International Accounts
• Actively listen and identify the client’s needs via e-mail and or phone while tactically executing solutions on their behalf
• Follow established policies, practices and procedures and provide feedback for improvements,
• Utilize product knowledge and understanding of differing country payment requirements and the firm’s payment systems to action and resolve requests appropriately,
• Act as a consultant, guide them through the process each step of the way and educate them on the self-serve opportunities that exist; project a confident and professional presence to our clients and internal partners, building trusted relationships
• Prioritize daily workload to maximize productivity utilizing time management and organizational skills

Required Qualifications, Skills and Capabilities:

• Passion for delivering a consistent, stellar client and partner experience
• Comfort in a fast-paced, dynamic, client-facing environment
• Effective time management skills, including the ability to prioritize, work under pressure, and meet tight deadlines
• Excellent verbal and written communication skills, with the ability to tailor your message to the audience and use clear and concise language
• Curiosity and patience in analyzing product complexities when addressing client concerns
• Strong interpersonal and influencing skills, helping you to establish credibility and partner with colleagues

Preferred Qualifications, Skills and Capabilities:

• College degree preferred, and / or 4+ years of experience in client service, banking operations, technology, sales or portfolio management. Financial services experience is a plus.
• Understanding of international money movement and knowledge of international payments and receivables products and solutions
• Time management and prioritization skills
• Experience with collaborating and Influencing others, executive communications, Project Management and Process Improvement

Final Job Grade and officer title will be determined at time of offer, and may differ from this posting