DocuSign
International Onboarding Consultant
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Job Description
- Req#: 27127
Employer Industry: Software as a Service (SaaS)
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work remotely from a designated location
- Engage with a diverse range of customers across North America and Latin America
- Contribute to the evolution of customer onboarding and enhance user experience
- Be part of a company that values trust, equality, and community engagement
What to Expect (Job Responsibilities):
- Deliver a best-in-class customer onboarding experience to help customers quickly meet their business needs
- Drive onboarding engagement from project kick-off to completion, ensuring outstanding customer experiences
- Discover customer needs and tailor solutions to meet their objectives
- Complete customer-facing work through Zoom calls, phone calls, and emails
- Track and meet expectations around customer utilization targets
What is Required (Qualifications):
- Bachelor’s Degree
- 2+ years of customer service experience
- Fluent in verbal and written English
- Fluent or native speaker in either Portuguese or Spanish
- Strong time management and prioritization skills
How to Stand Out (Preferred Qualifications):
- Experience implementing, onboarding, or training in the Software as a Service industry
- Project Management or Coordination experience, particularly with high-volume projects
- Technical aptitude and ability to learn and teach software
- Prior experience using Project Management software and/or Salesforce
- Strong verbal and written communication skills, with the ability to present to both technical and non-technical audiences
#SoftwareAsAService #CustomerOnboarding #RemoteWork #CareerGrowth #ProjectManagement
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
DocuSign, Inc., is an American company headquartered in San Francisco, California, that allows organizations to manage electronic agreements.
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