Want to make a Global impact?
Join our team of more than 100 employees representing every region of the world. Arizona International is the driving force for the University of Arizona's international engagement and education. We are creating new opportunities, advancing cutting-edge learning modalities, and leading the field in international collaboration, research, and innovation in higher education. Integral member of the International Student Services (ISS) team, serving as front-line liaison who will effectively communicate ISS information to students, faculty, staff, parents, alumni, external agencies, international guests, and the general public in a diverse cultural environment. Must be able to multi-task in a fast-paced, dynamic office serving the needs of over 3000 international students from over 100 countries.

Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; state and optional retirement plans; access to UA recreation and cultural activities; and more!

The University of Arizona has been recognized for our innovative work-life programs. For more information about working at the University of Arizona and relocations services, please click here .

Manages front office operations:

• Serves as the initial contact person for all in-person, phone, and email inquiries received from students, faculty, staff, parents, alumni, external agencies, international guests, and the general public.
• Provides basic immigration information, processing times, assistance with submitting requests through MyGlobal/Sunapsis and referrals to staff when appropriate.
• Supervise front desk student worker(s) including hiring, scheduling, time reporting, training, and task assignment.

Assists with Student and Exchange Visitor Information System (SEVIS) compliance by:

• Tracking international student inquiries received at the front desk through MyGlobal/Sunapsis.
• Providing updates regarding status of submitted requests through MyGlobal/Sunapsis.
• Providing basic immigration information in the areas of full-time enrollment, travel and reentry, and on-campus employment.
• Providing referrals to Designated School Officials (DSOs), Alternate/Responsible Officers (A/ROs) for advanced immigration questions and specific student cases.
• Providing referrals to UArizona departments and external entities and resources as needed.

In conjunction with the other International Student Specialist(s), is responsible for:

• In-person front desk services Monday-Friday from 8-5 pm.
• Referrals to relevant ISS, Global, and UArizona staff as appropriate.
• Directing students to appropriate e-forms and processes.
• Managing flow and intake during international student advising times.
• Managing the ISS general email account and general office phone line.
• Assisting with international student event support as needed.
• Performing a variety of administrative and programmatic support activities, and other duties as assigned.

Knowledge, Skills, and Abilities (KSA's):

• Strong organizational skills and intercultural communication skills.
• High attention to detail.
• Excellent customer service in high-stress situations.
• Thrives in team environment.

• Bachelor's degree AND one year experience working directly with international students OR equivalent combination of education and/or experience.
• One year of direct customer service experience.

• Fluency in a second language.
• Experience in multiple computer software programs.