• Job Description

  Req#: R1577030

  Job Title:

  Internship Visayas IT 2025

  Job Description

  IT Operations will be representing IT in front of Site Leaders, he is responsible for daily production work tasks and provides advanced system-level support of multi-user operating systems, hardware and software tools, including installation, configuration, maintenance, and support of these systems. This position demonstrates excellent knowledge of systems analysis for hardware and software.

  Essential Functions/Core Responsibilities
  • Represents IT in front of Site Leaders.
  • Coordinates as smart hands with different portfolio and engineering workgroups

  • Provide telephony support in performing installation and troubleshooting on telephone sets, and voice mailboxes

  • Perform hardware and software upgrades to peripheral equipment

  • Attend to break/fix engagement as required by Situation Management for technology related problems
  and issues received from both internal and external clients

  • Prepare, maintain and submit reports and applicable records of computer hardware and software inventory by site and system

  • Perform site maintenance and safety checks of assigned equipment

  • Perform checks and ensure that antivirus definition, Microsoft patches are updated.
  • Spend between 60% - 70 % of time clearing trouble tickets and work orders in a timely manner.
  Make necessary independent decisions to correct errors or discrepancies in trouble tickets as required

  • Performs\Tests backup for the onsite servers.

  • Security analyst and applying Security control and providing Local Security analysis (SEP, Network capture, ….)

  • Local Change Management for Infrastructure, Application and Security

  • Remote Application and software Management

  • Business continuity plan testing and recommendation

  • Responsible for control and manage of all IT and Infrastructure room (Genset, UPS and IT Room)

  • Analyse WIFI intrusion with CDOC, manage WIFI access and PW

  • Manage the Video Conference Room (access control)

  • Clients and CNX application implementation

  • CNX Local Bots and automation implementation

  • Support Network Data and Voice implementation.

  Candidate Profile

  • Experience working within an IT help desk environment working to targets

  • Good Technical Skills as it relates to multi-user operating system, hardware and software tools, including installation, configuration, and maintenance

  • Strong communication skills, both written and verbal (English Language)

  • Demonstrated ability to multi-task and meet timelines on deliverables

  • Self-starter, sense of urgency, and works well under pressure

  • Strong attention to detail

  
  Career Framework Role
  Has developed specialized skills or is multi-skilled through job-related training and considerable on-the-job experience.
  Completes work with a limited degree of supervision. Likely to act as an informal resource for colleagues with less experience.
  Identifies key issues and patterns from partial/conflicting data.
  Takes a broad perspective to problems and spots new, less obvious solutions.

  #LI-DNI

  Location:

  PHL Cebu City - One Montage, Archbishop Reyes, Cebu Business Park

  Language Requirements:

  Time Type:

  Full time

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• About the company

  Concentrix,is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brands.

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