• Job Description

  Req#: 602992

  Universal Destinations & Experiences Internship Program:

  Universal Destinations & Experiences Internship Program:
  This job posting advertises opportunities for both Summer and Fall 2024 semesters. Candidates will indicate which semester they are interested within the application.

  • Applications Close: February 16th, 2024, at 11:55PM ET. Submit your application as soon as possible – don’t delay!
  • Program Dates:
    
    • Summer 2024: Approximately May 2024 – August 2024
    • Fall 2024: Approximately September 2024 – December 2024
      
      

  Internship – Web & eCommerce Marketing (Summer 2024)

  
  JOB SUMMARY: The web & eCommerce intern will have the opportunity to gain experience within web and eCommerce marketing alongside an experienced team in both strategy and execution. This intern will gain skills and knowledge in developing and executing website and app initiatives, improving the online experience for our guests, partnership relationship building, and how large scales campaigns are executed on the web/app within our industry.

  MAJOR RESPONSIBILITIES:

  • Collects and analyzes data to support various projects and programs.
  • Creates web “proofs” for the scrum teams to execute.
  • Attends meetings with partners and stakeholders.
  • Audits the UOR and USH websites and mobile apps for enhancement opportunities.
  • Provides website expertise to partners and drives small scale strategy.
  • Develops pitch decks for projects.
  • Ensures tactical execution through project management system.
  • Documents team processes and best practices through SOPs.
  • Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training, and Team Member involvement activities.
  • Performs other duties as assigned.

  EDUCATION:

  • In pursuit of an Associate, Bachelor or Graduate degree at an Accredited Institution with current class standing of Senior or above.
  • Recent graduates will not be eligible for this program.
  • Minimum cumulative 2.8 GPA is required.
  • An official transcript may be required upon request.
  • Preferred majors include: Marketing, Communications, Business.
  • Preferred prior coursework completed: Marketing Strategy, eCommerce.

  ADDITIONAL INFORMATION:
  
  Preferable skills for success in role include but not limited to:

  • Preferred knowledge of and experience with Project Management Tools such as Workfront.
  • Coursework or portfolio in marketing strategy and/or eCommerce preferred.
  • Must be efficient in Microsoft Office Programs including, but not limited to: Word, Excel, and PowerPoint.
  • Strong interpersonal skills, problem-solving abilities and organization.
  • Exceptional attention to detail.
  • Superior written & verbal communication skills.
  • Work in a fast-paced environment and adhere to deadlines.
  • Ability to work autonomously and/or in teams.
  • Consistent attendance.

  
  Please note the following:
  • This internship will be an hybrid experience, based in our Orlando offices.
  • Interns must be currently pursuing a degree at an accredited university, and must have a graduation date later than August 2024 or December 2024 to participate in the Summer 2024 or Fall 2024 semester, respectively.
  • Universal Orlando does not provide housing. Interns are responsible for their own housing and transportation.
  • In addition to all of our internships being paid, you may be eligible for financial assistance towards housing if applicable. Specific details about eligibility would be provided at the time of offer.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  Internship – Digital Marketing, Digital CX Strategy (Fall 2024)
  
  JOB SUMMARY: Support the development of programs and capabilities for Universal Orlando Resort and Universal Studios Hollywood guests. By analyzing insights and recommending solutions, this intern will have a key role in designing, prioritizing, and delivering impactful eCommerce. Develop a deep understanding of how a cross-functional group of partners, including eCommerce, CRM, and UXUI, work together to optimize and transform Lead Generation, Data Capture, Website and Mobile App Functionality and Digital Communications.

  MAJOR RESPONSIBILITIES:

  • Analyzes and review data-based insights and recommend solutions to optimize consumer journeys and build user stories for website and mobile app.
  • Participates in the development of New Prospect, Trip Conversion, and Booked Guest and Retention programs by being an active contributor in cross-functional team meetings.
  • Assists with preparation of Marketing Templates & Playbooks.
  • Assists in developing presentations and capturing feedback from introspective sessions; help lead weekly work sessions.
  • Supports design thinking initiatives to re-imagine future digital experiences for our guests.
  • Research Digital Customer Experience best practices and trends across industries.
  • Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training, and Team Member involvement activities.
  • Performs other duties as assigned.

  EDUCATION:

  • Preferred candidate is in pursuit of an MBA or Graduate degree.
  • Required pursuit of an Associate, Bachelor or Graduate degree at an Accredited Institution with current class standing of Junior or above.
  • Recent graduates will not be eligible for this program.
  • Minimum cumulative 2.8 GPA is required.
  • An official transcript may be required upon request.
  • Preferred majors include: Marketing, Business, Communications.

  ADDITIONAL INFORMATION:

  Preferable skills for success in role include but not limited to:

  • Strong team collaborator, creative-problem solver, and detail oriented.
  • Must be efficient in Microsoft Office Programs including, but not limited to: Word, Excel, and PowerPoint.
  • Strong interpersonal skills, problem-solving abilities and organization.
  • Exceptional attention to detail.
  • Superior written & verbal communication skills.
  • Work in a fast-paced environment and adhere to deadlines.
  • Ability to work autonomously and/or in teams.
  • Consistent attendance.

  Please note the following:

  • This internship will be an hybrid experience, based in our Orlando offices.
  • Interns must be currently pursuing a degree at an accredited university, and must have a graduation date later than August 2024 or December 2024 to participate in the Summer 2024 or Fall 2024 semester, respectively.
  • Universal Orlando does not provide housing. Interns are responsible for their own housing and transportation.
  • In addition to all of our internships being paid, you may be eligible for financial assistance towards housing if applicable. Specific details about eligibility would be provided at the time of offer.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  
  Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.

  Universal Orlando Resort. Here you can.

  Universal Orlando is an equal opportunity employer. Universal elements and all related indicia TM & © 2024 Universal Studios. All rights reserved.

• About the company

  Universal Orlando Resort, commonly known as Universal Orlando or simply "Universal," formerly Universal Studios Escape, is an American theme park and entertainment resort complex based in Orlando, Florida.

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