• Job Description

  Req#: R0012657

  Your Responsibilities

  ● Staff our service desk: fulfill ongoing requests for devices and materials. Assist users in identifying available allocation and suitable configurations for their specific development needs

  ● Process, track, and manage inbound, outbound, domestic, and international shipments for on-time delivery

  ● Communicate shipment status, escalate issues as necessary

  ● Receive and distribute prototype devices and materials. Reconcile inventory. Negotiate allocation shortages. Collaborate with Program Coordination, Program Management, and other teams to share resources

  ● Assist Program Teams with New Product Introduction (NPI) shipping logistics, allocation, and Alpha and Beta shipments and inventory management.

  ● Track device ownership and locations of devices

  ● Maintain a clean, neat and organized, member-ready area; organize inventory. Ensure that there is sufficient storage space and staff on-hand for processing incoming shipments

  ● Inventory stock and order materials to maintain minimum inventory levels. Purchase materials. Manage inventory

  ● Coordinate transport of devices among sites

  ● Identify units for secure scrapping and prepare for secure scrap. Coordinate secure scrap of devices and material

  ● Perform basic device maintenance such as firmware and software upgrades, battery maintenance and battery replacement

  ● Help us prioritize and solve problems. Update existing shipping, inventory, and logistics process documentation and policy, identify and document process improvements and new policies. Educate team members on processes and policies

  ● Follow device security and secrecy practices

  
  

  Qualifications

  ● The ability to work well in a team environment, demonstrating shared responsibility and accountability with other team members. Be curious and open to learning from others and helping each other grow

  ● Interpersonal and communication skills to navigate issues effectively

  ● Motivation to anticipate and resolve customer problems proactively

  ● Ability to work in a fast-paced environment while balancing multiple tasks and customers; the ability to maintain an organized personal task list to ensure timely execution of work

  ● Adaptability and flexibility

  ● Proficiency in MS Excel or Google Sheets and are good with numbers

  ● The ability to exert force and/or lift or carry items safely weighing twenty-five (25) to forty (40) pounds

  occasionally, and up to ten (10) pounds frequently

  ● Prior relevant experience such as IT Help Desk, Asset Management, and/or IT Logistics experience in a technology environment

  ● Ability to work overtime on occasion

  
  

  Even Better

  ● CompTIA A+, AS, or BS in a relevant field, Asset Management Certifications

  ● International shipping experience

  ● Experience with ticketing and/or asset management systems

  ● Familiarity with Build Matrices and Device Configurations

  Salary Range

  $26.86 - $33.58 USD (Hourly)

  • Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
  • Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

  Astreya offers comprehensive b enefits to all Regular, Full-Time Employees, including:

  • Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

  • Dental provided through Cigna (DPPO & DHMO options)

  • Nationwide Vision provided through VSP

  • Flexible Spending Account for Health & Dependent Care

  • Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

  • Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

  • Corporate Wellness Program

  • Employee Assistance Program

  • Wellness Days

  • 401k Plan

  • Basic Life, Accidental Life, Supplemental Life Insurance

  • Short Term & Long Term Disability

  • Critical Illness, Critical Hospital, and Voluntary Accident Insurance

  • Tuition Reimbursement (available 6 months after start date, capped)

  • Paid Time Off (accrued and prorated, maximum of 120 hours annually)

  • Paid Holidays

  • Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

• About the company

  Astreya, an IT support services provider located in the heart of Silicon Valley, offers an innovative approach to amplified enterprise productivity and employee satisfaction. Our Managed Performance model combines the best features of IT staff augmenta...

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