• Job Description

  Req#: R370821
  Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
  Job Summary
  The Investigator is responsible for conducting investigations of alleged criminal or other activity that may have a negative impact on Comcast or our customers. Investigations include addressing employee or non-employee criminal activity or internal misconduct including violations of Company policy. Investigations include, but are not limited to theft of services, theft of Company property, vandalism, forgery, fraud, retail business sales misconduct, embezzlement, workplace violence, assaults, burglary, threatening behavior, or other misconduct that impacts the Comcast / Xfinity brand. Investigators are responsible for conducting Comcast property and physical security assessments.
  Job Description
  Core Responsibilities
  • Conducts interviews of alleged offenders, witnesses, and victims of Code of Conduct violations and/or crimes committed against Comcast or its employees.
  • Works with senior investigators and management to plan, coordinate, and conduct difficult and complex investigations related to internal and external security issues. This includes but is not limited to; searching records, securing documents, performing surveillance, and preparing reports with minimal direction.
  • Prepares clear, comprehensive, and cohesive investigative reports and statistical data in a timely manner.
  • Ensures that all investigations / inquiries are completely objective and brought to a logical conclusion in the best interest of the Company.
  • Establishes connections between alleged offenders and other violators by linking evidence uncovered from various sources.
  • Collects, documents, stores, and maintain evidence according to the chain of custody guidelines.
  • Assists in conducting audits to ensure compliance with applicable security standards.
  • Aids in matters associated with internal or external generated security issues through identification of causative factors, appropriate course(s) of action, foreseeing future issues and innovating means of rendering complex and sensitive situations manageable.
  • Assists in conducting physical security assessments and incident reports; interfaces with business partners to address security risks / findings.
  • Communicates and directs effective prevention strategies ensuring appropriate controls are in place at the discretion of management.
  • Reviews and analyzes investigative operations and processes to identify security vulnerabilities and weaknesses in order to recommend strategies for prevention, mitigation, and recovery.
  • Testifies under oath in municipal, superior, and federal court and administrative hearings as needed.
  • Collaborates with Company stakeholders including but not limited to Human Resources, Legal, Compliance, Environmental Health and Safety, Business Continuity, etc.
  • Develops and maintains excellent working relationships with peers in the industry, local, state, and federal law enforcement agencies, government agencies and emergency services to achieve maximum results and business support.
  • Communicates investigative information acquired on a need-to-know basis only.
  • Presents training programs to employees on a plethora of security related topics, to include but not limited to security awareness, robbery and fraud prevention, workplace violence, sales integrity, etc.
  • Enforces security policies and procedures across respective footprint.
  • Must be able to work nights and weekends, variable schedule(s), and overtime, as needed.
  • Must be willing to travel up to 5%.
  • Other duties as assigned.
  Required Qualifications
  • Experience with law enforcement, intelligence, public service, or private sector security organization.
  • Experience conducting multi-jurisdictional investigations in collaboration with local, state, and federal law enforcement agencies.
  • Knowledge of Federal, state, or local regulations relevant to the Company (i.e., PCI, CPNI, SOX, HIPAA, and data privacy).
  • Excellent judgment and creative problem-solving skills, including conflict resolution skills.
  • Outstanding written and verbal communication and strong presentation skills.
  • Proactive risk management skills to identify, assess, and mitigate threats.
  • Proficient in contemporary / advanced interviewing techniques or protocols.
  • Maintain the highest ethical and professional standards.
  Preferred Qualifications
  • Certification or accreditation from a risk or security management program such as: Certified Security Project Manager (CSPM), Associate Protection Professional (APP), Certified Protection Professional (CPP), Physical Security Professional (PSP), Certified Fraud Investigator (CFI), or Professional Certified Investigator (PCI).
  • Certification from an interviewing and interrogation program such as Wicklander-Zulawski & Associates, John E. Reid & Associates, or LSI Laboratory for Scientific Interrogation, Inc. (SCAN).
  • Knowledge of video camera systems, intrusion detection systems (IDS), access control systems, and digital video recorders (DVR).
  Employees at all levels are expected to:
  • Understand our Operating Principles; make them the guidelines for how you do your job.
  • Lead the customer experience - think and act in ways that put our customers first, give them flawless digital options at every touchpoint, and make them promoters of our products and services.
  • Know your stuff - be hardworking learners, users and advocates of our ggroundbreakingtechnology, products and services, especially our digital tools and experiences.
  • Win as a team - make big things happen by working together and being open to new insights.
  • Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
  • Drive results and growth.
  • Respect and promote inclusion & diversity.
  • Do what's right for each other, our customers, investors and our communities.
  Disclaimer:
  • This information has been crafted to indicate the general nature and level of work performed by employees in this role. It is not crafted to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
  Comcast is an EOE/Veterans/Disabled/LGBT employer.
  We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.
  
  Please visit the benefits summary on our careers site for more details.
  Education
  Bachelor's Degree
  While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
  Certifications (if applicable)
  Relative Work Experience
  2-5 Years
  Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

• About the company

  Comcast Corporation is an American telecommunications conglomerate headquartered in Philadelphia, Pennsylvania.

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