Texas Workforce Commission - TWC

Investigator (Remote) - (Job Number: 824277)


PayCompetitive
LocationAustin/Texas
Employment typeOther

This job is now closed

  • Job Description

      Req#: 18125
      Employer Industry: Government Agency

      Why Consider this Job Opportunity:
      - Competitive salary: up to $4,002.00/month
      - Extensive opportunities for training and development
      - Remote work location
      - Family Friendly Certified Workplace with great work-life balance
      - Fantastic benefits package, including medical insurance and defined retirement benefit plan

      What to Expect (Job Responsibilities):
      - Conduct moderately complex investigations to determine if Unemployment Insurance (UI) benefit payment was properly made
      - Mine and analyze unemployment insurance claims data, trends, and procedures
      - Perform heavy telephone contact with the public utilizing strong interviewing and communication skills
      - Respond to oral and written inquiries from claimants, employers, and agency staff to provide customer support in a busy work environment
      - Examine, review, and audit UI claim records

      What is Required (Qualifications):
      - Graduation from an accredited four-year college or university plus one year of full-time experience performing auditing or investigating work; or unemployment insurance claims examiner tasks; or gathering of information, interviewing, counseling or in the instruction, demonstration, and interpretation of policies in a public or private enterprise
      - One year of qualifying experience may be substituted for each year (30 semester hours) of education
      - Recent UI experience and knowledge of UI regulations
      - Ability to work quickly, perform multiple tasks, pay attention to detail, and adhere to telephone schedules and strict deadlines
      - Investigation experience

      How to Stand Out (Preferred Qualifications):
      - Bilingual; Spanish/English

      Hashtags:
      #GovernmentJobs #RemoteWork #CareerDevelopment #BenefitsPackage #InvestigationSkills

      We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
      We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
  • About the company

      Texas Workforce Commission (TWC) is the state agency charged with overseeing and providing workforce development services to employers and job seekers of Texas.