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Job Summary

The Administration Assistant/Cross Functional Health Service Personnel is a hybrid role that will be an integral part for a patient support program (PSP). This role will require the candidate to perform administrative/data entry support in order to complete patient enrolment, safety reporting, management of inbound/outbound communication and work in partnership with the PSP team to provide organizational support. The candidate will also be required to interact with patients and a network of health care professionals (HCPs) across Canada utilizing a variety of communication tools. This candidate’s excellent communication skills, critical thinking, and efficiency will be essential for their success. This role involves understanding and adherence to; provincial, corporate, divisional, departmental and program specific standard operating procedures to ensure the highest quality and continuity of client care.

Responsibilities

• Providing cross-coverage administrative support to all areas within the PSP programs (including processing safety data, fulfillments/reviews, internal/external communications, field staff support, reports[daily, weekly, monthly …etc.], data clean-up, meetings, maintenance of filing system, and general office/administrative duties as well).

• Ensuring complete and high quality data entry into our database systems

• Providing effective and timely management of inbound faxes and email communication.

• Executing other ad-hoc administrative duties, as they are assigned

• Resolving routine questions and problems

• Processing work, prioritizing tasks, organizing and planning to meet objectives in a timely and efficient manner.

• Following standard procedures to accomplish assigned tasks

• Perform patient registration activities, according to program protocols and applicable departmental policies and procedures.

• Review, analyze and validate information provided by patients and HCPs for accuracy and completeness to ensure initiation of services.

• Follow the program protocols to ensure that the most appropriate next step is scheduled to ensure continuity of service delivery to HCPs and patients.

• Process data entry activities of pertinent information received at different points of contact during the delivery of program services.

• Provide answers to general inquiry calls submitted via telephone or web based platforms on program services, disease state or product related questions, based on information provided as part of the program materials

• Conduct reimbursement investigations with private and public reimbursement providers

• Participate in reimbursement or other program related research activities, as assigned by Departmental Supervisor and/or Team Lead

• Gather information and conduct patient financial assessment eligibility based on program guidelines

• Request financial transactions to be processed based on communicated program guidelines

• Receive, record and report Adverse Events, as per program working instructions

• Maintaining exemplary cleanliness and organization of personal desk and common administrative areas.

• Participate and assist in departmental continuous improvement activities related to process, quality, training …etc.

• Participate in execution and documentation of test plans.

• Participate in the development of reports and tools for identifying signals that will flag misunderstanding, misconduct, fraud or other out of protocol program participant related incidents.

• Maintain program data accuracy through review of program documentation for completeness and consistency.

Competencies

• 0-1 years of experience.

• Enrolled in a University or Collage degree in Life Sciences, Communication or related field preferred.

• Knowledge or background in medical terminology, health care environment, reimbursement landscape, therapeutic, product related .knowledge and administration would be considered an asset.

• Applicant must be bilingual (English & French).

Career Level – IC Business Support – B1

At McKesson, we care about the well-being of the patients and communities we serve, and that starts with caring for our people. That’s why we have a Total Rewards package that includes comprehensive benefits to support physical, mental, and financial well-being . Our Total Rewards offerings serve the different needs of our diverse employee population and ensure they are the healthiest versions of themselves. For more information regarding benefits at McKesson, please click here.

As part of Total Rewards, we are proud to offer a competitive compensation package at McKesson. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.

Our Base Pay Range for this position

McKesson is an Equal Opportunity employer.

The material contained herein is provided for informational purpose only. All open jobs offered by McKesson on this recruitment system are subject to specific job skill requirements. The job skill requirements, qualifications, and preferred experience are determined by a subsidiary, office or department within the company which is offering the position, and all positions are subject to local prevailing employment laws and restrictions. This would include immigration laws pertaining to work authorization requirements and any other applicable government permissions or compliance.

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McKesson is an equal opportunity employer and values diversity in its workforce. We encourage applications from all qualified individuals and will accommodate applicants' needs, up to the point of undue hardship, throughout all stages of the recruitment and selection process.

The information on this site is for information purpose only and is not intended to be relied upon with legal consequence.

Current employees must apply through internal career site.

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