Wayne Memorial Hospital
IS Services Coordinator
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Job Description
- Req#: 58285
Employer Industry: Healthcare Information Systems
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Engage in meaningful work by assisting patients and enhancing user experience
- Be part of a team that prioritizes efficient and timely problem resolution
- Contribute to improvements in electronic medical records (EMR) systems
What to Expect (Job Responsibilities):
- Provide front-line support for requests directed to the Information Systems Department
- Assist users by removing barriers to problem resolution through proper assignment and escalation of requests
- Record and manage requests using the company's tracking application
- Respond to patient inquiries regarding the Portal and assist them as needed
- Monitor and resolve common issues while ensuring adherence to established Service Level Agreements
What is Required (Qualifications):
- Associate's degree in Information Technology (IT), Computer Information Systems (CIS), or a related field
- Previous experience with computer applications or related fields is preferred
- Ability to perform tasks that require sitting, standing, and lifting within specified physical standards
- Strong communication skills for effective interaction with users and team members
- Proficiency in managing and tracking requests efficiently
How to Stand Out (Preferred Qualifications):
- Experience in a healthcare setting or with electronic medical records (EMR) systems
- Familiarity with tracking applications used for managing user requests
- Strong problem-solving skills and ability to work under pressure
- Knowledge of information systems and technology best practices
- Ability to collaborate effectively with team members on projects
#HealthcareInformationSystems #PatientSupport #CareerGrowth #TeamCollaboration #ProblemSolving
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