• Job Description

  Req#: 12875580
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  Job Description

  YOUR LIFE'S MISSION: POSSIBLE

  You have goals, dreams, hobbies and things you’re passionate about.

  
  What’s Important to You Is Important to Us
  We’re looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them—friends, family and passions. And we're looking for team members who are passionate about our mission—making a difference in military members' and their families' lives. Together, we can make it happen.

  
  Don’t take our word for it.

  • Military Times 2022 Best for Vets Employers
  • Yello and WayUp Top 100 Internship Programs
  • Forbes® 2022 The Best Employers for New Grads
  • Fortune Best Workplaces for Women
  • Fortune 100 Best Companies to Work For®
  • Fortune Best Place to Work for Financial and Insurance Services
  • Computerworld® Best Places to Work in IT
  • Ripplematch Campus Forward Award – Excellence in Early Career Hiring

  Basic Purpose

  As an application engineer this role will provide 24/7 level 2 production support to a Connex application. As a Connex SME this role will liaison with various groups within NFCU to ensure operational readiness and effective life cycle of the application
  
  Responsibilities
  
  • This position will be part of BSS1, responsible for 24x7 production Support of the Connex application.
  • Drive and evolve the Level 2 Operational Support Plan for the Connex application
  • Responsible for Full life-cycle project management of COTS applications used by our business partners.
  • Provide on-call support in the instances of outages as well as be available for change and deployment scheduled work.
  • Work with and be part of project teams. This role will collaborate with various teams such as engineering, networking, database administration, enterprise data management, enterprise architecture, data center operations, application owners, project management, compliance and information/physical security to develop and maintain security applications.
  • Apply engineering principles into the design and enhancement of new and existing systems
  • Document new system components, or modifications to existing components
  • Ensure the security and integrity of system and product solutions including compliance with Navy Federal, industry engineering and Information Security principles and practices•Perform engineering tasks and assignments in support of business needs
  • Perform engineering technology research, procurement, deployment, and configuration for new and modified systems
  • Present clear, organized and concise information to all audiences through a variety of media to enable effective business decisions
  • Lead complex or high severity troubleshooting and incident problem resolutions with multiple other teams
  • Translate business needs into workable technology solutions that meet the needs of internal customers
  • Perform other duties and or special projects as assigned.
  
  Qualifications
  
  • 2-5 years of Connex and ATM/POS experience
  • Minimum 2 years of experience in database, networking, storage and system administration is required.
  • Experience with SQL, Toad, Splunk, and Alert/Event monitoring
  • Working knowledge of MQ Mainframe
  • Experience in troubleshooting and working crossfunctionally to resolve day to day operational issues
  • Working knowledge of the Major Incident Management process
  • Ability to create requirements, functional specifications and design documents for tier 2 support.
  • Experience with server based applications support and maintenance needs, (Both Physical and Virtual server environments) such as vulnerability patching, access control, major/minor version upgrades and controlled change window cycles.
  • Full systems engineering lifecycle experience (Requirements, Analysis, System design, Build, Monitoring, Support procedures).
  • Should be able to work as team member as well as independently.
  
  Desired Qualifications
  
  • Adobe Level 2 support
  
  Hours: Monday - Friday, 8:00AM - 4:30PM (On-call and after-hours support required)
  
  Location: 820 Follin Lane, Vienna, VA 22180 | Remote
  
  Navy Federal is now hybrid! Our standard enterprise requirement for a hybrid schedule is to report on-site 4-16 days each month. The number of days reporting on-site will ultimately be determined by the employee's leadership and business unit needs. You will learn more throughout the hiring and on boarding process.
  
  Salary Range: $87,800 - $160,900 (Level III) annually
  $101,000- $185,200 (Level IV) annually
  
  Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position.
  
  Posting End Date: 07/07/2023
  
  Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume.

  #LI-Hybrid

  Equal Employment Opportunity

  Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability
  
  Disclaimer
  
  Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position.
  
  Bank Secrecy Act
  
  Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
  
  Employee Referrals
  
  This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.

• About the company

  Navy Federal Credit Union is a global credit union headquartered in Vienna, Virginia, chartered and regulated under the authority of the National Credit Union Administration.

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