• Job Description

  Req#: 1074122

  Contribute your valued expertise in client service excellence and problem solving

  THE MINISTRY:
  Dedicated to making life better for British Columbians, the Ministry of Citizens’ Services (CITZ) delivers key services that people rely on. CITZ delivers accessible, multi-channel services, through a single-point-of-contact service approach to people in urban and rural communities through Service BC, and delivers the digital face of government at www.gov.bc.ca. CITZ also provides support for the expansion of high-speed internet connectivity throughout the province, leadership across government to modernize information management and technology resources, trusted data services to government agencies, prompt, and relevant responses to freedom of information requests, and statistical and economic research, information and analysis to businesses and the public sector. In addition, the ministry manages the Province’s real estate assets, technology systems and equipment, and leverages procurement to increase business opportunities and create rewarding jobs that contribute to local economies and benefit individuals, families, and communities.

  A service-focused organization, CITZ strives to be a great place to work, where all employees feel both engaged and motivated to do their best.

  THE DIVISION:
  Reporting through the Office of Government’s Chief Information Officer, the Enterprise Services Division (ES) enables government to deliver services to citizens by providing cost-effective management and supply of Information Management/Information Technology (IM/IT) services such as data and voice networks, workstations and mobile devices, messaging and collaboration services, information security, data centre and application hosting, and enterprise architecture. These services are essential for providing mission-critical supports to all government ministries, broader public sector clients, and Crown corporations as they deliver their services to other ministries and citizens.

  ES is responsible for providing IM/IT Infrastructure and services that include essential work tools (i.e., desktops, laptops, tablets, productivity tools), maintaining state-of-the-art-data centres; preventing, detecting, and responding to cyberattacks; supporting critical communication services (internet, telephone, and email); IT Service management and technology planning. ES is also responsible for operational communications and IT response to events such as large IT incidents, Wildfire and COVID-19, by utilizing the IT Operations Centre.

  THE BRANCH:
  The Digital Workplace and Collaboration Services Branch (DWCS) is responsible for implementing high-quality tools to support a modern digital workplace. By delivering employee-ready tools and supports, DWCS enables and empowers all B.C. Public Service employees to deliver services to the citizens of B.C. DWCS is focused on providing simple, accessible, and approachable solutions to employees, by delivering the information and resources employees need to access and use digital tools and services. Taking an agile and evidence-based approach, the teams that make up DWCS work hand-in-hand with ministries to evolve the digital employee experience and support government’s approach to flexible work.

  THE ROLE:
  The Technical Analyst provides coordination and expertise in installing, testing, tuning upgrading and maintaining shared systems software and hardware, including providing 3rd Tier problem resolution and senior technical guidance to ministry IT staff, users, customers and vendors for line of business applications and hardware.

  Job Requirements:

  • An equivalent combination of education, training and *related experience may be considered:
    • A degree in Information Technology and/or Information Management or a related technical field, and a minimum one (1) years of *related experience in a similar role; OR,
    • A diploma in Information Technology and/or Information Management or a related technical field, and a minimum two (2) years of *related experience in a similar role; OR,
    • A certification in Information Technology and/or Information Management or a related technical field, and a minimum three (3) years of *related experience in a similar role; OR,
    • Secondary School graduation and four (4) years of *related experience.
      

  *Related experience (within the last ten years) includes delivering technical operational support and user administration for Microsoft 365 Tools in a large enterprise environment

  • A minimum of one (1) year experience in assessing client requirements and developing, advising and implementing technical and business solutions to meet their needs.
  • A minimum of one (1) year experience in testing and evaluating systems and/or hardware, and proposing and implementing technical solutions.
  • A minimum of one (1) year experience coordinating technical projects for multiple clients and stakeholders with competing priorities and timelines.
    

  Preference may be given to applicants with:

  • Two (2) or more years experience in assessing client requirements, developing and implementing technical and business solutions.
  • Two (2) or more years experiences providing technical solutions/support to clients for Microsoft 365 Communication tools (e.g. Skype, Teams, Hosted voice services, Teams meeting rooms, Exchange and/or SharePoint)
    

  For questions regarding this position, please contact Olivia.Preston@gov.bc.ca.

  About this Position:
  Remote work is allowed, this position can work up to full time from their home in British Columbia subject to an approved telework agreement. The locations listed above are to assist applicants in searching for this opportunity and are not a complete list of locations.
  An eligibility list may be established to fill future permanent and/or temporary vacancies across the Ministry of Citizens’ Services.
  Employees of the BC Public Service must be located in BC at the time of employment.

  Working for the BC Public Service:

  The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

  The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Métis, or Inuit) seeking work or already employed in the BC Public Service. For guidance on applying and interviewing, please contact IndigenousApplicants@gov.bc.ca or 778-405-3452.

  The BC Public Service is an award-winning employer and offers employees competitive benefits, amazing learning opportunities and a chance to engage in rewarding work with exciting career development opportunities. For more information, please see What We Offer.

  How to Apply:
  Your application must clearly demonstrate how you meet the job requirements listed above.

  Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.

  Resume: YES - A resume is required as part of your application, however, it may not be used for initial shortlisting purposes.

  Questionnaire: YES - You will need to complete a comprehensive questionnaire to demonstrate how you meet the job requirements. Include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and how you obtained your relevant experience. The questionnaire will take approximately 60 minutes to complete.

  Helpful tips, videos and more regarding the application process can be found on the Your Job Application page of MyHR. If you are experiencing technical difficulty applying, e-mail BCPSA.Hiring.Centre@gov.bc.ca, before the stated closing time, and we will respond as soon as possible.

  Additional Information:
  A Criminal Record Check (CRC) will be required.

  Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located at the bottom of the posting.

  Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.

• About the company

  The provincial government of British Columbia is the body responsible for the administration of the Canadian province of British Columbia.

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