• Job Description

  Req#: 1055543

  A great opportunity to take the next step in your career

  MINISTRY OVERVIEW

  Dedicated to making life better for British Columbians, the Ministry of Citizens’ Services (CITZ) delivers key services that people rely on. CITZ delivers accessible, multi-channel services, through a single-point-of-contact service approach to people in urban and rural communities through Service BC, and delivers the digital face of government at www.gov.bc.ca. CITZ also provides support for the expansion of high-speed internet connectivity throughout the province, leadership across government to modernize information management and technology resources, trusted data services to government agencies, prompt and relevant responses to freedom of information requests, and statistical and economic research, information and analysis to businesses and the public sector. In addition, the ministry manages the Province’s real estate assets, technology systems and equipment, and leverages procurement to increase business opportunities and create rewarding jobs that contribute to local economies and benefit individuals, families, and communities.

  A service-focused organization, CITZ strives to be a great place to work, where all employees feel both engaged and motivated to do their best.

  JOB OVERVIEW
  
  The UX Designer is responsible for researching, designing, and improving the user experience of a product such as a form, website or application. You use human-centered design methods and conduct research to understand user needs together with your team. You create user-friendly products and contribute to digital modernization efforts in government. You understand how your product interacts with broader service operations and how it is connected into policy and governance structures. You can structure and visualize information so that others can understand it and create prototypes for testing by using tools like Mural, Axure RP, and Figma.

  Furthermore, the UX designer assists with facilitating and training workshops, designing corporate service design guides and resources and building partnerships to promote human-centered design in government. You excel at understanding various viewpoints and work closely with a range of roles, including service designers, service providers, executive leadership, developers, product owners, policy analysts, and researchers. Partnership and network building is key to your success.

  The Information Management Branch in the Ministry of Citizens’ Services (CITZ) is a diverse team of digital professionals with a passion for teamwork, learning, and iterative improvement. We’re at the forefront of modernizing how to build and support digital products within CITZ. We are looking for people who:

  • Like to get stuff done and have fun
  • Take accountability for their own work and growth
  • Aren’t afraid of change

  
  If you enjoy building strong partnerships, delivering modern, human-centered products, and working in an agile, flexible environment , we invite you to join our team.

  JOB REQUIRMENTS:

  Education and Experience

  • Degree or diploma in Service Design, User Experience (UX) Design, Interaction Design, Computer Science, Communications or Social Sciences; OR an equivalent combination of related experience and/or education may be considered.

  • A minimum of 1 year of training or experience in utilizing human-centered design methods to design and deliver services including experience in EACH of the following:
    • Design research
    • Prototyping and wireframing with tools like Mural, Figma, Adobe XD
    • User experience and user interface design
      

  Preference may be given to candidates with the following:

  • Workshop design and facilitation
  • Working on an agile product team
  • Conceptual and strategic systems thinking
  • Understanding of how product design interacts with service design.
    

  For questions regarding this position, please contact Marlieke.Kieboom@gov.bc.ca.
  

  About this Position:

  This is a temporary opportunity until March 31, 2025, this temporary opportunity may become permanent or extended.

  Remote work is allowed, this position can work up to full time from their home in British Columbia subject to an approved telework agreement. The locations listed above are to assist applicants in searching for this opportunity and are not a complete list of locations.

  The position headquarters will Victoria, Vancouver, Surrey, or Prince George

  An eligibility list may be established to fill future permanent and/or temporary vacancies across the Ministry of Citizens’ Services.

  Please refer to MyHR for more information on Temporary Market Adjustments.

  To learn more about these B.C communities you can click on the Hello BC link here!

  Employees of the BC Public Service must be located in BC at the time of employment.

  Working for the BC Public Service:

  The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

  The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Métis, or Inuit) seeking work or already employed in the BC Public Service. For guidance on applying and interviewing, please contact IndigenousApplicants@gov.bc.ca or 778-405-3452.

  The BC Public Service is an award-winning employer and offers employees competitive benefits, amazing learning opportunities and a chance to engage in rewarding work with exciting career development opportunities. For more information, please see What We Offer.
  

  How to Apply:

  Your application must clearly demonstrate how you meet the job requirements listed above.

  Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.

  Resume: YES - Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.

  Questionnaire: YES - You will need to complete a basic questionnaire to demonstrate how you meet the job requirements.

  Helpful tips, videos and more regarding the application process can be found on the Your Job Application page of MyHR. If you are experiencing technical difficulty applying, e-mail BCPSA.Hiring.Centre@gov.bc.ca, before the stated closing time, and we will respond as soon as possible.
  

  Additional Information:

  A Criminal Record Check (CRC) will be required.

  Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located at the bottom of the posting.

  Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.

  Remote work is allowed, this position can work up to full time from their home in British Columbia subject to an approved telework agreement. The locations listed above are to assist applicants in searching for this opportunity and are not a complete list of locations.

• About the company

  The provincial government of British Columbia is the body responsible for the administration of the Canadian province of British Columbia.

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