A great opportunity to take the next step in your career

MINISTRY OVERVIEW

Dedicated to making life better for people in British Columbia, the Ministry of Citizens’ Services (CITZ) delivers key services that people rely on. CITZ delivers accessible, multi-channel services, through a single-point-of-contact service approach to people in urban and rural communities through Service BC, and delivers the digital face of government at www.gov.bc.ca. CITZ also provides support for the expansion of high-speed internet connectivity throughout the province, leadership across government to modernize information management and technology resources, trusted data services to government agencies, prompt, and relevant responses to freedom of information requests, and statistical and economic research, information and analysis to businesses and the public sector. In addition, the ministry manages the Province’s real estate assets, technology systems and equipment, and leverages procurement to increase business opportunities and create rewarding jobs that contribute to local economies and benefit individuals, families, and communities.

A service-focused organization, CITZ strives to be a great place to work, where all employees feel both engaged and motivated to do their best.

GDX - DIVISIONAL OVERVIEW

The Government Digital Experience Division (GDX) is responsible for ensuring government services and information are available online through government’s main web presence at www.gov.bc.ca, and that ministry programs and services are informed by the input and experiences of the people in British Columbia.

GDX works to help government understand the informational needs of people in the province, and to help the public find and access the services they need from government. GDX supports people-focused policy development and great service experiences. The division delivers products and services to ministry partners and organizations including design and delivery of public engagement projects, field research with service users, plain language writing of online service information, analytics, and training. It supports the technology of online applications and websites including gov.bc.ca, and the technology that delivers news releases.

JOB OVERVIEW

The User Experience Designer is responsible for designing and delivering meaningful user experience and evolving the product vision. Your leadership and expertise will enable government to empower people through the creation of high-value, accessible and inclusive online properties and services. This position’s primary responsibility is to support the ongoing evolution of our engaging websites and applications, delivering custom web solutions for program areas across government.

Job Requirements:

Education and Experience

• Degree, diploma or certificate in information architecture, user experience design, interaction design, computer science, human computer interaction or a related area.
• Experience with user interface design processes and methodology, accessibility best practice, user-centered design principles and practices.
• Experience with mock-up and prototyping tools like Figma, Mural and Adobe Creative Suite.
• Experience in information architecture and content strategy.

Preference Statement:

• Preference may be given to applicants with more than two (2) years’ experience as UX Service Designers.

For questions regarding this position, please contact GDX.HR@gov.bc.ca

About this Position:

There is currently one (1) 12-month temporary opportunity which may be extended or become permanent.
Remote work is allowed. This position can work up to full time from their home in British Columbia subject to an approved Telework Agreement. The locations listed above are to assist applicants in searching for this opportunity and are not a complete list of locations.
An eligibility list may be established to fill future permanent and/or temporary vacancies across the Ministry of Citizens’ Services.

Working for the BC Public Service:

The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Métis, or Inuit) seeking work or already employed in the BC Public Service. For guidance on applying and interviewing, please contact IndigenousApplicants@gov.bc.ca or 778-405-3452.

The BC Public Service is an award-winning employer and offers employees competitive benefits, amazing learning opportunities and a chance to engage in rewarding work with exciting career development opportunities. For more information, please see What We Offer.

How to Apply:

Your application must clearly demonstrate how you meet the job requirements listed above.

Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.

Resume: YES - Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying

Questionnaire: YES - You will need to complete a basic questionnaire to demonstrate how you meet the job requirements.

Helpful tips, videos and more regarding the application process can be found on the Your Job Application page of MyHR. If you are experiencing technical difficulty applying, e-mail BCPSA.Hiring.Centre@gov.bc.ca, before the stated closing time, and we will respond as soon as possible.

Additional Information:

A Criminal Record Check (CRC) will be required.

Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located at the bottom of the posting.

Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.