Overview

Who we are

Who we’re looking for

Toyota’s Connected Technologies Department is looking for a passionate and highly motivated passionate and driven Issue and Incident Manager. In this role, you will be responsible for the release, problem, and change management consisting of team members, Technical Operations, Analysts, and developers who are responsible for ensuring successful production software releases. Additionally, this team will be responsible for the identification and tracking of problems/defects and applying Toyota Business Practices (TBP). The Manager will be responsible for the release management lifecycle including scheduling and coordinating releases across Connect Technologies. Lead Release and Problem Management are responsible for ensuring quality software releases & problem management for all connected mobile apps and systems.

Join us as we grow and lead the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We support, celebrate, and thrive on the opportunity to provide Mobility for All. Are you results-driven, deeply innovative, and interested in working on a team dedicated to building products and services that are beautifully designed, intuitive, predictive, convenient, and relevant? If so, we want to talk to you!

What you’ll be doing:

• Responsible for managing a team including work plan development, performance management, and resource development

• Work within Connected Technology (CT) business unit and with Toyota Connected (TC) to develop and implement new Release & Problem Management Strategy

• Responsible for end-to-end release process for Connected systems and applications

• Responsible for partnering with other groups/teams to understand development, integration, and testing activities, including project management-related tasks as needed.

• Act in a leadership role to guide team members, manage vendor engagements, collaborate with internal teams to implement technology solutions to business challenges and opportunities, manage day-to-day release and problem-management activities, and provide constructive advice and problem-solving

• Scheduling, managing, and coordinating releases across multiple applications within various portfolios across different teams and projects; Constructing a release calendar for the different projects to have a centralized view of all releases

• Manage and mitigate risks and resolve issues regarding release quality and schedule

• Ensuring all team members are adhering to engineering best practices as well as enforcing DevOps policies

• Facilitating and coordinating technical problem review meetings includes leading and facilitating postmortem investigations of critical incidents, and managing root cause analysis between technical teams

• Develop processes and procedures to define, capture, and document problems

• Ensure problems are properly prioritized with development teams

• Recording, managing, and advancing the problem by escalating to an elevated level of expertise, if appropriate, by integrating with Product Owners, incident management, and engineering teams

• Create, lead, and manage newly Problem Review Board (PRB)

• Participate in weekly, bi-weekly, and monthly (and ad-hoc) operations, incident management, and defect management meetings

What you bring:

• Proven experience with ITIL best practices

• Experience developing and implementing new Release & Problem Management Strategies Demonstrated leadership success and managing a team of Engineers

• Successful track record of priority customer care

• Ability to develop & sustain strong strategic relationships with internal & external business partners

Added bonus if you have:

• ITIL Certification

• Agile Certification

What We’ll Bring

During your interview process, our team can fill you in on all the details of our industry-leading benefits and career development opportunities. A few highlights include:

• A work environment built on teamwork, flexibility and respect

• Professional growth and development programs to help advance your career, as well as tuition reimbursement

• Vehicle purchase & lease programs

• Comprehensive health care and wellness plans for your entire family

• Flextime and virtual work options (if applicable)

• Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute

• Paid holidays and paid time off

• Referral services related to prenatal services, adoption, child care, schools and more

• Flexible spending accounts

Belonging at Toyota

Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. Respect for all is our North Star. Toyota is proud to have 10+ different Business Partnering Groups across 100 different North American chapter locations that support team members’ efforts to dream, do and grow without questioning that they belong. As a company that has been one of DiversityInc’s Top 50 Companies for Diversity and a member of The Billion Dollar Roundtable supporting minority and woman-owned suppliers for over 10 years, we are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business.

Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.

Have a question or need assistance with your application? Please send an email to talent.acquisition@toyota.com .