Employer Industry: Financial Services

Why Consider this Job Opportunity:
- Competitive pay
- Opportunity for career advancement and growth within the organization
- Strong focus on delivering excellent customer service
- Collaborative work environment
- Opportunity to identify process improvements
- Ability to handle sensitive communications

What to Expect (Job Responsibilities):
- Process IGO and NIGO cases accurately and efficiently
- Analyze cases to determine complexity and appropriate routing
- Contact appropriate resources to resolve NIGO cases
- Handle sensitive communications with customers and financial associates
- Resolve inquiries from internal and external customer contacts
- Document calls and written communications

What is Required (Qualifications):
- High school diploma required, college degree preferred
- 1-3 years of customer service or financial service industry experience preferred
- Strong interpersonal, verbal, and written communication skills
- Proficiency in office computer software
- Background verification and fingerprinting required

How to Stand Out (Preferred Qualifications):
- Experience in the financial service industry

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