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Job Description
- Req#: 83135
- Strong experience successfully managing small to medium-sized technical / IT Projects.
- Bachelor's degree in computer science or information technology, or related experience.
- Experience with restaurant IT troubleshooting and support is a plus.
- Strong experience or background with network equipment, including hardware installation and configuration, cellular backup and redundancy testing, managed firewall and switch configuration, wireless networks, and device connectivity. A practical or working knowledge of infrastructure and networking equipment is required in order to be successful in this role however, all installation, testing, and Tier II/Tier III troubleshooting will be performed by a 3rd party vendor.
- Proven ability to quickly troubleshoot and resolve issues related to hardware, software functionality, Tier I, or first-level triage for system support. Excellent problem-solving and troubleshooting skills are a must.
- Strong presentation and communication skills, both written and verbal with large groups, program teams, and/or executive leadership.
- Will require some light travel (5-10%) to construction site during the installation and testing phases of the restaurant opening. Infrequent overnight travel possible.
- Preferred experience with coordinating projects with vendors.
Job Details
Job Location: RSC - Greensboro, NCPosition Type: Full TimeSalary Range: $85,000.00 - $85,000.00 SalaryDescription
The IT Analyst is responsible for day-to-day network maintenance and support, general administration of Biscuitville’s store-related and corporate technology systems, and scheduled maintenance of restaurant and corporate technology systems. Most tasks will be performed remotely from the Restaurant Support Center when possible or on-site at store locations when necessary. The IT Analyst works to ensure continuity of store and corporate operations and provide a stable up-to-date technology platform for in-store and corporate users and management.
IT Analysts are responsible for providing supplementary training for store users, corporate users, and management when necessary. The Analyst will participate in and assist with special and strategic projects related to Biscuitville restaurants and the Restaurant Support Center.
Qualifications
About the company
Regional Southern restaurant brand specializing in made-from-scratch biscuits.
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