• Job Description

  Req#: 30890

  • Essential Job Accountabilities:

    • 
      Job Summary:
      • Designs, develops, recommends server and storage, architectures, and policies to ensure the confidentiality, integrity, and availability of systems and data. Ensures optimal performance of resources while maintaining security. Maintains the server and storage infrastructure to prevent unplanned downtime.
    • 
      Essential Duties and Responsibilities:
      • • Develops the overall design and implementation for the technology infrastructure.
        • Serves as a solution expert for upgrades and services for reported issues or for assigned areas.
        • Maintains, updates, designs, and develops assigned systems by translating organizational needs.
        • Collaborates with operations leaders and end users of the system to design, build, test, train, implement, evaluate, and provide maintenance to assigned systems.
        • Provide ongoing research for technologies and strategies that serve to further the infrastructure environment.
        • Provides outstanding customer service to our customers and maintains positive relationships with other employees and contractors.
        • Desire and willingness to work in a collaborative, innovative, flexible, and team-oriented environment, while displaying a problem-solving orientation to issues daily.
        • Troubleshoots identified issues, solves end user problems, enhances, and optimizes applications.
        • Participates in ongoing support and maintenance of existing systems and applications. Performs after-hours maintenance as required.
        • Creates and maintains detailed technical documentation for assigned systems.
        • Provides on-call coverage as deemed appropriate by management.
        • Identifies and escalates production-critical issues to appropriate IT personnel.
        • Uses ticketing system to log and monitor tickets.
        • Participates in projects as deemed appropriate by management.
        • Evaluates and corrects issues involving configuration of applications.
        • Participates in Disaster Recovery planning, implementation, and testing.
    • 
      Education, Experience, Qualifications:
      • • Minimum of a bachelor’s degree in Business, Technology, or related field.
        • Minimum of 5 years of experience required. Prefer 7 or more years of experience in administering desktops, servers, storage, and other technology infrastructure.
        • Prefer experience with VMware, Citrix, Microsoft Exchange, Microsoft SQL, Microsoft OS.
        • Candidates may work onsite in Naples, FL or considered for a virtual position. If a virtual position is offered, candidate may be required to travel onsite up to 25% of the time.
        • Excellent verbal and written communication skills are required.
        • Ability to solve complex problems in a timely manner.
        • Accurate with good attention to detail.
        • Ability to work under own initiative / self-motivated.
        • Experience with information technology optimization.
        • Dexterity to learn new systems and programs rapidly.
        • Must keep current on industry trends.
        • Must have the ability to work nights and weekends as needed to support the business.
        • Must have the ability to travel between locations.
        • Proficient in the Microsoft Office Suite (Word, Excel, PowerPoint, OneNote, Outlook, Visio).
        • Proficient in leading WebEx meetings.
        • Intermediate computer knowledge: Uses Microsoft Word, Excel, Outlook, and Windows

• About the company

  Home to the first Open Heart Surgery program in Collier county, the NCH Heart Institute has been a pioneer in the cardiac arena for more than two decades.

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