• Job Description

  Req#: req16066

  Salary Range: $65,251 - $81,563
  This is an exempt position. Pay rates are based on education, skill, experience level and internal equity.

  The success of Mecklenburg County rests on strong, competent talent at all levels of the organization. We are a growing team of talented and passionate IT professionals who are dedicated to delivering creative tools and innovative solutions to engage and serve more than 1 million County residents as well as 6,000 employees. Our mission is to serve the residents of Mecklenburg County by providing business-valued IT solutions and services that are flexible, engaging, and innovative. If you enjoy working with the public and are looking for a career where your work is important to the community, come be a part of Mecklenburg County and help us provide a community of pride and choice for people to live, learn, work, and recreate.
  
  POSITION SUMMARY
  This role is responsible for supporting IT Asset Management (ITAM) functions, including ticket triaging, monitoring ITAM mailboxes, and managing routine tasks. Key responsibilities involve assisting with asset receipt, tagging, record creation, and storage. The IT Asset Analyst 1 monitors and coordinates purchasing and inventory, ensuring accurate records of IT assets, data integrity, and supporting IT asset management processes. This position focuses on maintaining hardware, software, and overall IT asset maintenance and improvement.
  
  ESSENTIAL FUNCTIONS
  • Triage and work tickets. Monitor, respond and route emails from shared mailbox.
  • Approve encumbrances related to hardware (computers & mobile devices) purchases.
  • Audit software licenses to determine usage, ensure compliance with vendor agreements, and control costs
  • Maintain an accurate inventory of IT assets (computers & mobile devices) within the asset management tool & CMBD. This includes entering new asset information, updating records and ensuring data accuracy.
  • Record assets received by the organization and track location or use from purchase to disposal
  • Maintain records of purchase contracts, invoices, payments, or service level agreements
  
  MINIMUM QUALIFICATIONS
  Experience: Minimum of two years of progressively responsible technical systems experience.
  Education: Associate's degree in Information Technology, Business, or Logistics.
  Combination of relevant education and relevant experience accepted: Yes
  
  PREFERRED QUALIFICATIONS
  • IAITAM Certification in relevant IT asset management discipline (or comparable)
  • Experienced in the management of Configuration Management Database (CMDB)
  • Experience with IT sourcing, or purchasing
  • Experienced with advanced Excel use (pivot tables and macros)
  • Experienced with analyzing data and creating basic reports
  
  KNOWLEDGE, SKILLS AND ABILITIES
  Knowledge of
  • Broad-based information technology and trends
  • Training techniques and skills to deliver effective training
  • Understanding of a wide variety of Information Technology concepts and discipline areas
  • Integration between multiple computing platforms
  • Project management
  • Inventory audits
  • Cellular carrier platforms and reporting
  
  Skills
  • Leadership skills
  • Problem-solving and process improvement skills
  • Creativity
  • Organizational and time management
  • Interpretation of contract document
  • Effective verbal and non-verbal communication
  • Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
  • Debugging skills
  
  Abilities
  • Business Acumen: Using economic, financial, market and industry data to understand and improve business results; using one’s understanding of major business functions, industry trends and own organization’s position to contribute to effective business strategies and tactics
  • Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the information provided
  • Building Partnerships: Identifying opportunities and taking action to build strategic relationships between one’s area and other areas, teams, departments, units or organizations to help achieve business goals
  • Collaboration: Working effectively and cooperatively with others; establishing and maintaining good working relationships
  • Negotiation: Effectively exploring alternatives and positions to reach outcomes that gain the support and acceptance of all parties
  
  Computer Skills
  Proficient in various computer applications
  
  PHYSICAL DEMANDS
  Demand Weight Frequency
  Must be able to carry/move equipment 10 lbs. or less Occasionally
  Must be able to carry/move equipment 11-20 lbs. Occasionally
  
  REASONABLE ACCOMMODATIONS STATEMENT
  To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
  
  DISCLAIMER STATEMENT
  This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor’s request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.

• About the company

  83 Mecklenburg County is a county located in the southwestern region of the state of North Carolina, in the United States.

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