• Job Description

  Req#: 18872

  For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture .

  Our Data Engineering and Platforms Team is seeking an IT Business Systems Analyst to join our growing team in the Worcester, MA location in a hybrid work arrangement.

  This is a full time, exempt role.

  POSITION OVERVIEW:

  The Business Systems Analyst (BSA) serves as a primary contact for any questions related to how the system works from both a business and technical perspective. The BSA performs business analysis tasks through specialization in understanding the business usage of Information Technology (IT) and helping technology add value to the business. They understand and are comfortable with a variety of technical architectures and platforms. They understand IT capabilities and which applications in an organization align to business functions.

  The BSA may also specialize in a specific set of technologies or applications an organization uses to deliver business solutions. Some specialist roles include Business Process Analyst, Data Analyst, Business Rules Analyst, and Functional Analyst. The BSA typically works on projects integrating business process, business rules and business data with technology to meet business requirements.

  IN THIS ROLE, YOU WILL:

  • Collaborates with business partners to understand business requirements and establish solutions
  • Partners with the IT BAs and technical teams, such as architects, software developers and QA analysts to understand and define system goals/capabilities; develops business and technical requirements in alignment with the system goals/capabilities on one or more platforms and the applications that integrate with those platforms
  • Creates business and/or technical requirements, rules and processes using various techniques, such as user interface design, and prototyping, data modeling, and solution configuration techniques
  • Works independently, understanding system interdependencies and evaluates impact with project teams during all phases of a project Building standards, processes and procedures, and guidelines for project team members
  • Participates in system and user acceptance testing efforts
  • Knowledgeable in dataset analysis and data visualization technologies such as SQL, Power BI
  • Experience with one or more of the following data management activities Data mapping, Data modeling, Data queries and Analysis Data Profiling, Data Integration Defining business/transformation rules in support of Data Migration
  • Experience in understanding database types and the associated components
  • Stored Procedures Stored Functions Packages Triggers
  • Some experience in cloud platforms (Azure preferred)
  • AI awareness (building or analyzing statistical models, machine learning) preferred.
  • Awareness of SDLC lifecycles such as Waterfall, Hybrid and Agile (Scrum, Kanban). Experience in Scaled Agile would be a plus.
  • Adapts quickly to new technologies and changing business requirements
  • Ability to quickly troubleshoot problems that may arise in work products

  WHAT YOU NEED TO APPLY:

  • Requires 2-6 years of relevant work experience
  • Bachelor’s degree in related field, such as information technology, computer science
  • Must be eligible to work in the US without requiring any type of sponsorship (IE. Greencard Holder or US Citizen)
  • Experience identifying and defining business/technical requirements and processes using business analysis techniques that are appropriate and effective based on the size and complexity of a project
  • Ability to work effectively with cross functional teams
  • Applies tactical thinking when developing business solutions
  • Ability to develop knowledge in the specialization areas (Functional Data, Decision, UX, and Business Rules)
  • Strong core BSA skills: Good communication skills (oral and written)
  • Good facilitation, negotiation and consensus building skills
  • Detail oriented and committed to a high level of accuracy
  • Ability to write unambiguous/testable requirements (functional and non-functional)
  • Willingness and ability to change business functions on an as needed basis
  • Willingness to “own” an issue and follow through effectively until said issue is resolved
  • Competencies - Technical Consulting: Provides technical guidance, and serves as a point of contact for users, external contacts, and internal colleagues. Advises others on technical issues
  • Systems Knowledge: Maintains and applies specific knowledge of information systems elements and their application to developing solutions for business functions/processes
  • Systems Thinking: Understands the broader impact of work efforts across architectural system components, critical business processes, and applications.
  • Conceptualizes the impact of changes to system platforms as a result of system acquisition, system merger, Implementation of enterprise-wide systems
  • Innovation: Motivated to improve organizational performance through the introduction of new ideas, methods, processes, products, or services. Develops new ways of looking at a situation
  • Business Acumen: Understanding of the intricacies of the industry, business and products and associated trends.
  • Demonstrates awareness of the organizations strategy, financial goals and external dynamics, providing clear explanations for actions taken

  CAREER DEVELOPMENT:

  It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop.

  BENEFITS:

  We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you’ll enjoy what you do and have the support you need to succeed.

  Benefits include:

  • Medical, dental, vision, life, and disability insurance
  • 401K with a company match
  • Tuition reimbursement
  • PTO
  • Company paid holidays
  • Flexible work arrangements
  • Cultural Awareness Day in support of IDE
  • On-site medical/wellness center (Worcester only)
  • Click here for the full list of Benefits

  EEO statement:

  The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.
  
  Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.”
  
  As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at: HRServices@hanover.com and include the link of the job posting in which you are interested.

  Privacy Policy:

  To view our privacy policy and online privacy statement, click here .

  
  Applicants who are California residents: To see the types of information we may collect from applicants and employees and how we use it, please click here .
  

• About the company

  The Hanover Insurance Group, Inc. is an insurance company based in Worcester, Massachusetts.

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