• Job Description

  Req#: 5136749

  Work Location: 1112 Manatee Avenue West Br adenton, FL 34205
  Work Hours: Monday-Friday 8:00am-5:00pm

  Expected Starting Annual Range: $89,760.52 - $118,932.69
  

  Highly responsible technical and professional information technology work that is strategic and supervisory in nature. It requires an incumbent to produce the most advanced expert analytical, technical, and administrative work products in support of mission critical operations. The incumbent performs as the highest-level subject matter expert managing and leading in assigned fields, and is accountable for personnel, work products, standards, policies, procedures, and information technology assets. The incumbent identifies and resolves the most complex work problems of a nature that enables and supports strategic initiatives and provides guidance and direction to lower-level employees in order to achieve and sustain a high-performing organization and overall customer satisfaction. Work products include analysis, design, development, configuration, testing, training, documentation, and production support; and routinely requires leadership, initiative, creativity, and original thinking that is generally performed independently, or under the general guidance of senior management, with extensive latitude for individual and team initiative, judgment, and discretion. The incumbent works with customers to determine hardware, software, and system functional requirements through business analysis, and facilitates strategic planning initiatives to achieve business value through partnership. The incumbent reports to a senior manager, or designee.

  Note: This position has been designated by the Manatee County Commission as serving at the will and pleasure of the County Administrator. Employees so designated may be terminated at any time with or without cause.

  Working Conditions:
  Indoor/office situation; high noise environment while performing certain responsibilities. Lifting equipment up to 50 lbs. alone; up to 75 lbs. with assistance.

  Essential Functions
  These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position

  The incumbent is an effective team builder and provides broad leadership skills in a manner that fosters commitment, team spirit, pride, and mutual trust and respect; and delegates and manages the work of others.

  The incumbent motivates others and is a catalyst for change committed to challenging the status quo; and oversees business process disciplines in performing work assignments in an effective and efficient manner, while leading continuous improvements.

  Assesses resources and capabilities to influence, develop, and motivate others to change or improve standards, policies, procedures, and work plans to enable high-performance.

  Creates project plans, executes, and supports business strategies and solutions that meet critical success factors and desired outcomes, with appropriate key performance indicators for monitoring and controls; with a demonstrated ability to prioritize tasks for both self and others.

  The incumbent creates and instills a shared vision within others, and has the ability to coach, mentor, and guide others to achieve that vision through others.

  Leverages the PMO for planning, implementing, reporting and evaluating work; and champions the discipline of project management.

  Creates business cases that justify cost in terms of business value and return on investment and maintains the highest standards of financial stewardship.

  Provides for service level criteria and meets or exceeds service level commitments in pursuit of customer satisfaction.

  Manages customer expectations through Business Relationship Management.

  Stays on the cutting-edge of relevant technology by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations.

  Directs and performs analysis and evaluation for the selection of vendor-supplied work products including hardware, software, and services, determining optimum business solutions that meet design specifications and customer expectations.

  Acts as a liaison with customers and vendors to coordinate resolution of complex problems.

  Leverages and enforces industry best practices for the protection of information assets.

  Monitors system and sub-system performance and adjusts control parameters and service levels to achieve optimal outcomes.

  Provides reports of workload capacity, resource utilization, cost recovery, and other financial information.

  Takes ownership for troubleshooting highly complex technical, organizational, and controversial problems and projects, and provides corrective actions while instilling a sense of urgency.

  Regularly prepares and delivers verbal and written presentations to peers, executives and customers at various levels of the organization.

  Creates employee developmental plans, and evaluates, counsels, and rates organizational and employee performance.

  Trains and mentors' colleagues and lower-level employees as a subject matter expert.

  Performs other related work (including weather or extreme emergency duties) as required.

  Incumbent must possess certifications, and be recognized as an expert in the field, with prior leadership or supervisory responsibility in subject matter areas including both general knowledge and advanced expert-level proficiency in three (3) or more of the following fields: Database Administration, Network Services, Desktop Services, Server Administration, Application Design, Application Development, Solution Life-Cycle Management, Enterprise Architecture, Quality Assurance, Incident/Problem Management, Change Management, Configuration Management, Security Management, Financial Management, Service Management, Customer Service Center, Production Application Services, Storage Area Network, Middleware Services, Project/Portfolio Management, Document Management, Wireless Communications, Telecommunications, Radio, Audio Visual, Geographical Information Services, Internet/Web Services, Business Intelligence, and Organizational Development.

  Subject matter experience must be current with particular emphasis on leadership, innovation, and customer service accomplishments. Must be committed to self-development.

  Ten (10) years of combined education, formal technical training, and professional leadership experience in directly related and highly-advanced fields of information technology, management information services, computer science, engineering, or an occupation evidencing competency in computer and interpersonal skills encompassing a broad range of diverse business processes, including supervision and team leadership with a focus on customer service and outcomes; or Eight years of relevant information technology experience and an Associate Degree in information technology, computer science, computer technology, or related field; or Six years of relevant information technology experience and a Bachelor Degree in information technology, computer science, computer technology, or related field; or Four years of relevant information technology experience and a Master Degree in information technology, computer science, computer technology, or related field; or Equivalent combination of education, training, and experience in information technology.

  Three (3) years of professional team leadership or supervisory experience.

  May Also Require:

  Assignment to work a variety of work schedules including compulsory work periods such as call-outs, maintenance windows, special assignments, emergencies, and disaster situations.

  Candidate to demonstrate competencies and possess certifications in one or more specific fields.

  Other highly desirable knowledge, skills, abilities, and credentials relevant to the position such as ITIL, EPAS, SDLC, PMBOK, and other related certifications

  Knowledge, Skills, and Abilities:

  Knowledge in standard office practices, policies, procedures, personal computers, operating systems and related software applications.

  Knowledge and proficiency in negotiating contract terms and conditions.

  Ability to multi-task, with proficiency in managing personal daily activities and complex problems and projects for self and others that may cross section and organizational boundaries.

  Proficiency in the use of reference materials to research and solve the most complex problems.

  Proficiency in the application of methods and theory in resolving the most complex problems.

  Proficiency in applying new technologies, soft skills and procedures to gain acceptance.

  Ability to be an effective team builder, and to work with others to lead or mentor teams and facilitate groups to achieve success through others.

  Ability to use interpersonal skills to influence and inspire others to follow, and to facilitate and foster open communication and cooperation within the organization and with customer groups to build an effective team environment.

  Ability to prepare and deliver effective presentations at various levels.

  Ability to use diplomacy in dealing with difficult customers and delivery of business services.

  Ability to communicate effectively, both verbally and in writing, with peers and others in a clear and concise manner.

  Ability to communicate with tact, patience and courtesy at all levels of the organization.

  Ability to assist lower-level personnel with training of new technologies, processes, and procedures.

  Ability to establish and maintain effective work relationships, both inside and outside of the work section.

  Ability to self-develop relevant job-related skills for current and future roles.

  Ability to understand, follow, and to provide specific instructions, priorities, policies and procedures.

  Ability to identify and take ownership of a team for troubleshooting and resolving the most complex problems.

  Ability to distinguish between relevant and irrelevant information to make logical decisions and provide solutions to individual and organizational problems.

  Ability to see things not as they are, but as they could be, with ability to motivate and influence others to translate vision into actions and meaningful contributions that drive performance to higher levels of effectiveness, quality, and productivity.

  Knowledge and commitment to quality workmanship, dependability, and the principles of accountability, civility, and ethics.

• About the company

  Manatee County Area Transit provides public transportation for Manatee County, Florida and is operated by the county.

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