East Carolina University
IT Client Support Manager I
This job is now closed
Job Description
- Req#: 69882
- Research and follow industry trends and technologies in order to recommend, provide, and sustain services that enhance business operations
- Create and analyze datasets, involving complex conversion of data for analysis from multiple data sources and file formats
- Provide leadership in the design, installation, implementation and maintenance of applications, dashboards, and reporting tools as well as training end users on new applications, dashboards and tools
- Oversee customer portfolio of current application/service requests and acts as IT Support for current reporting tools, applications, and data sources
- Review incoming customer requirements, create test cases, execute testing plans using testing tools and automation and test applications/services developed against the test cases to ensure there are no bugs, requirements are met and applications/services function properly
- Work collaboratively within the Data Analysis Team, within REDE and across campus to identify opportunities for improvement and prioritize ECU’s business and information needs
- Developing reporting tools
- Testing reporting tools
- Implementing reporting tools
- Maintaining ecuBIC Reporting Tools (Visual Studio SSRS), PI Portal and REDE Research Dashboards (PowerBI, JavaScript, SQL Server Data Tools and/or SQL)
- Research-related reporting across applications (1. ePirate is our IRB management system which uses JavaScript and SQL, 2. InfoED eTRACS is our pre-and post-award management system which uses JavaScript and HTML, ERS by Maximusis our effort reporting system which uses SQL.)
- Researching new processes
- Developing new processes
- Testing and implementing new processes based on current/future needs of research analytics, such as relating data from our effort reporting system, pre- and post-award management systems, and conflict of interest system
- Supporting and collaborating with the Data Analytics team regarding high level IT, server, and database support needs of REDE.
The primary purpose of this position is to provide data management and analysis for Research, Economic Development and Engagement (REDE). This position will be responsible for managing the relationship between the business and the customer/user by creating and maintaining databases, creating and maintaining research dashboards and applications, and providing data in the form of ecuBIC Reports and other ad hoc reporting as requested. Additionally, this position will assist in training and help inquiries associated with the electronic systems managed by the REDE Data Team.
Duties include but are not limited to:
Data Analysis – 50%
Application Management – 25%Process Testing and Improvement – 25%Contingent upon availability of funds.About the company
East Carolina University is a public research university in Greenville, North Carolina.
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