• Job Description

  Req#: 1357921
  Job Summary:
  
  This individual level contributor is primarily responsible for serving as a liaison between users and IT, defining business processes, and participating as a technical contributor on project teams.
  
  
  Essential Responsibilities:
  
  
  
  
  • Completes work assignments by applying up-to-date knowledge in subject area to meet deadlines; following procedures and policies, and applying data and resources to support projects or initiatives; collaborating with others, often cross-functionally, to solve business problems; supporting the completion of priorities, deadlines, and expectations; communicating progress and information; identifying and recommending ways to address improvement opportunities when possible; and escalating issues or risks as appropriate.
  
  
  • Pursues self-development and effective relationships with others by sharing resources, information, and knowledge with coworkers and customers; listening, responding to, and seeking performance feedback; acknowledging strengths and weaknesses; assessing and responding to the needs of others; and adapting to and learning from change, difficulties, and feedback.
  
  
  • Develops requirements for process or system solutions within assigned business domain(s) by interfacing stakeholders and appropriate IT teams (for example, Solutions Delivery, Infrastructure, Enterprise Architecture).
  
  
  • Develops an understanding of and executes requirements gathering methodologies to identify business, functional, and non-functional requirements (for example, SMART) within designated business domain.
  
  
  • Assists in the development and documentation of comprehensive business cases to assess the costs, benefits, ROI, and Total Cost of Ownership (TCO) of proposed solutions.
  
  
  • Supports the evolution of applications, systems, and/or processes to a desired future state by building and leveraging an up to date understanding of how current processes impact business operations for assigned domain(s).
  
  
  • Maps current state against future state processes.
  
  
  • Identifies the impact of requirements on upstream and downstream solution components.
  
  
  • Provides recommendations to team or department leadership on how to integrate requirements with current systems and business processes for assigned domain(s).
  
  
  • Identifies value gaps and opportunities for process enhancements or efficiencies.
  
  
  • Supports solution design by researching how to help translate requirements into workable business solutions.
  
  
  • Identifies and recommends additional data and/or services needed to address key business issues related to process or solutions design.
  
  
  • Supports the evaluation of third-party vendors as directed.
  
  
  • Recommends regional and/or national process improvements which align with sustainable best practices, and the strategic and tactical goals of the business.
  
  
  • Supports continuous process improvement by participating in the development, implementation, and maintenance of standardized tools, templates, and processes across assigned business domain(s).

• About the company

  Providing high-quality, affordable health care services and improving the health of our members and the communities we serve.

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