Overview

As an I.T. Corporate Desktop Support Specialist at our Corporate Headquarters in Birmingham, AL, you will be expected to provide exceptional, efficient, and reliable technical support to ensure seamless operations across our company campus. Your commitment to providing timely solutions and maintaining high standards of service, will be essential in empowering our employees with the tools and resources they need to improve lives and advance correctional healthcare.

Responsibilities

• Installation and Configuration: Configure and install desktops, laptops, printers, mobile devices, and associated peripherals. Ensure all related software is properly set up and functioning completely.
• Technical Support: Provide technical support for desktop computers, printers, and peripheral equipment. Troubleshoot, diagnose, repair, and resolve hardware and software issues.
• Communication: Ability to attentively listen to non-technical users describe issues, and respond by communicating technical information in a clear and understandable manner.
• Documentation: Document each new project and support case thoroughly in our helpdesk ticketing system. Annotate all updates and resolutions to ensure accurate and complete records.

• Organizational skills: Manage multiple requests and tasks simultaneously, prioritizing them based on urgency and importance.
• Task Driven: Ability to manage individual tasks and see projects through to completion in a fast paced, deadline driven environment.
• Team Collaboration: Work effectively within a team environment alongside network engineers, systems analysts, programmers, and other IT staff members to solve complex issues and ensure cohesive support.
• Relationship Management: Develop and maintain positive working relationships with corporate staff to facilitate smooth operations and effective troubleshooting on current tasks and in the future.

Qualifications

• Proven experience in a technical support role, ideally in a networked environment.
• Proficiency in installing, configuring, and troubleshooting desktops, laptops, mobile devices, and peripherals.
• Foundational understanding of networking principles is required for this position. Must be able to assess and meet the networking needs of computing equipment.
• Strong understanding of Windows operating systems and common software applications with willingness to learn new applications as required.
• Excellent problem-solving skills and ability to work under pressure with a strong track record of meeting deadlines.
• Strong communication skills and ability to explain technical issues to non-technical users.
• Proven ability to work collaboratively with internal teams.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.
• Willingness and ability to be in the office 5 days a week.