California Jobs
IT Desktop Support Engineer (Contractor)
This job is now closed
Job Description
- Req#: 32496892528
- Solid experience with Windows platform support and relevant troubleshooting.
- Basic Linux (Ubuntu, macOS) operation and troubleshooting
- Experience with Cisco IP phone and Video Conference system maintenance
- Solid knowledge of network fundamentals, including TCP/IP, DNS, SMTP, DHCP protocols
- Solid experience with MS Office365 support
- Experience in antivirus/malware incidents cleanup on Windows platform
- Good communication skill and customer oriented
- Good problem solving skill and be able to work independently
- Be able to remote support user over the phone
- Hold positive working attitude and be a committed team player
- Provide basic user training on IT fundamental services introduction
- Must be detail-oriented ,accurate and well organized
- Knowledge of Remedy Incident Management system is a plus
- Ability of speaking Mandarin is a plus
- Team up with IT groups in the US and Taiwan (HQ) for Windows environment support
- Printer/fax/copier and Video conference equipment configuration and maintenance
- OA/RD tickets/requests follow-up and urgent incident escalation in day to day work
- Routine desktop/laptop hardware and software installation and troubleshooting , including virus/malicious programs clean up on problematic Windows clients
- IT hardware inventory (laptop/desktop, spare parts) maintenance
- Attend and actively participate in local OA ticket review meeting on a monthly basis
- Escalate outstanding issues to local IT manager in accordance with published guidelines
- Be able to work overtime on requested business demand such as office move support in the weekend
We are seeking one Desktop Support Technician (Contractor) to provide Windows and Linux (Ubuntu) support at our San Jose office in California.
*Remark: Employed through our third party staffing firm. Work location could be San Jose, CA.
Job Description
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