• Job Description

  Req#: DPDHGLOBAL240001VEXTERNALENGLOBAL

  What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world.

  Distinguished as No. 1 World's Best Workplace™ by Great Place to Work and Fortune

  Magazine

  DHL Express is committed to maintaining an environment that empowers every team member to

  make the greatest possible impact on our business. Our corporate culture is about personal commitment - to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.

  Start YOUR career with DHL today…

  Are you ready to take the next step in your career and join the Caribbean Management Board as the IT Director? This leader will serve as the technical lead representing all technology initiatives. The successful hire will be the principal liaison between DHL Express and the DHL IT Services organization and other IT vendors. They will consult with the business units on development of projects of significant scope and cost.

  Reporting to the CIO of DHL Express Americas and based in Plantation, FL, the leader who can thrive in this role will manage every aspect of the IT function across the

  Caribbean. You will identify and recommend process or cost improvements and execute Global IT Strategy in the Caribbean. You will be responsible for deploying global systems and developing and supporting local applications, all while ensuring they meet Caribbean-specific business needs. You will identify, propose, and influence business solutions; expand usage of ecommerce tools; manage telecoms; and handle recovery procedures in case of IT incidents.

  In this pivotal role, you will be the reference and driving force for any type of process/customer experience improvement needed to support the growing B2C segment of the business. You will be responsible for maximizing ROI on IT spend by managing and negotiating project budgets and ensuring successful project completion.

  You will also be expected to play an active role supporting the Caribbean CEO and your functional

  colleagues as a member of the Caribbean Management Board.

  How will you contribute to the success of DHL?

  As a Passionate IT professional, you will use your skill, influence, and enthusiasm to:

  • Define country's IT strategy in line with country’s business strategy and objectives, corporate guidelines and policies

  • Direct preparation and execution of IT plans, roadmaps. and migration strategy for IT platform/infrastructure and applications

  • Control adherence to IT governance mechanisms, optimize operational quality and consistency of the IT systems for the country within overall corporate guidelines

  • Monitor performance and build relations with IT service providers for operational success

  • Lead planning and delivery of all major IT projects including integration projects at the country level

  • Monitor and support deployment of customer application tools in the Caribbean

  • Formulate and communicate IT policies, performance measures and standards enabling
  effective measurement of performance

  • Ensure high level of technical expertise and services is rendered to the business in the fields of: IT infrastructure, information security management, IT service performance

  • • Support DHL Express in IT processes visible to customers
  • • Develop medium and long term IT planning
  • • Consistently estimate and analyze the value of key global technologies and develop strategic change plans
  • • Develop the blueprint organization for the IT function to exploit scale economies while safeguarding the business performance
  • • Develop and maintain a motivated IT team of competent managers and staff
  • • Evaluate the performance of direct reports and ensure that the same is done for the other members of the IT team

  Leading as a Successful 21st Century Manager

  As a leader in DHL Express, you will:

  • Introduce and embed best in class IT operations and practices at the area and country level

  • Help develop compelling and integrated solutions for complex supply chain requirements

  • Build a culture that constantly seeks new ways of organizing, and expects constant challenge to organizational norms, assumptions, and practices, to deliver competitive long-term advantages for DHL Group

  • Interact effectively cross-culturally, cross-divisionally and at all business levels, and make use of your informal and formal networks to build the commitment of senior stakeholders to outcomes which will have a major and lasting impact for DHL Group

  • Champion the need to operate as one DHL organization and in partnership with customers and suppliers, making use of your network across DHL Group and externally to provide integrated solutions to problems, and find ‘win-win’ outcomes

  • • Initiate, sponsor, and direct the work of very large and complex teams (both line and matrix/virtual) to ensure that they achieve their goals
  • • Drive customer strategies across all levels of the business. Be responsible for steering and deploying new policies and processes for functions of responsibility
  • • Demonstrate a clear understanding of the organization's strengths, weaknesses, opportunities, and threats
  • • Develop sustainable strategies that support employer, supplier, and investment of choice. Then inspire and align the organization to make these strategies a reality
  • • Establish clear, challenging, and achievable targets. Then align resources and the organization to achieve those targets

  • Champion and lead continuous improvement and high quality throughout functional teams and organization

  • Inspire results and respect through empowerment, accountability, recognition, rewards, and feedback

  • • Determine functional team structures, roles, performance targets and goals
  • • Support employees with development and career opportunities
  • • Inspire employees to develop themselves through candid and regular feedback and inspirational leadership

  Do you have what it takes?

  • Minimum of 10 years of Information Technology experience

  • Proven executive level experience leading teams and delivering strong results with effective leadership

  • Experience leading complex business solutions for our external and internal customers
  • • Proven functional leader with excellent written and oral communication skills
  • • Able to work effectively within a global, multi-cultural, and transformative context
  • • Bachelor or Master in Business Administration, Information Technology, Logistics or similar field or equivalent practical experience

  Employee Benefits & Incentives

  DHL Express benefits and incentive offerings are designed to reflect a substantial experience for both employees and their dependents during their career and life journey. The specifics will vary, but wherever you join and in whatever role, you'll find our benefits and rewards are among the best in the industry. They include:

  • Competitive Pay

  • Bonus/Incentive Programs

  • Retirement Savings - 401K with company match

  • Medical, Dental, Vision, well-being programs

  • Tuition Reimbursement

  • Generous Paid Time Off - Starting at 4 Weeks (PT/FT)

  • Paid Leave

  • Employee Discount Program

  • Employee Assistance & Work Life Program

  • Outstanding training opportunities

  • Hybrid Working Environment

  DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here:

  https://www.eeoc.gov/employers/eeo-law-poster

  We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

  
  

• About the company

  We are an international team of over 400,000 shipping professionals, united by a passion for logistics. And we work in a unique environment. DHL is as innovative as a start-up, with the power of an international organization.

Notice