• Job Description

  Req#: REQ-162280

  Initial Posting Date:

  09/26/2024

  Application Deadline:

  10/10/2024

  Agency:

  Oregon Health Authority

  Salary Range:

  $10,674 - $16,529

  Position Type:

  Employee

  Position Title:

  IT Director (Technology Support) (Information Technology Customer Engagement and Support Manager 3)

  Job Description:

  PLEASE NOTE: Resumes, cover letters and all other documents must all be uploaded at one time. When uploading a resume, please upload any other documents in the same area/field.

  The job application, resume, and a cover letter are required for this posting and should address the skills in this section clearly. Applications without the required documentation will not move forward in the selection process.

  The Office of Information Service’s mission is to deliver technology solutions and services that support Oregon Health Authority in helping Oregonians achieve health, well-being, and independence.

  The Oregon Health Authority has a fantastic opportunity for an IT Director to join an excellent team and work to advance their IT career.

  The Oregon Health Authority is committed to:

  • Eliminating health inequities in Oregon by 2030
  • Becoming an anti-racist organization
  • Developing and promoting culturally and linguistically appropriate programs, and
  • Developing and retaining a diverse, inclusive, and equitable workforce that represents the diversity, cultures, strengths, and values of the people of Oregon.
  • Click here to learn more about OHA’s mission, vision and core values.

  This is a full-time, permanent opportunity. This is a management service, unrepresented position and is not represented by a union.

  What you will do!

  The purpose of the IT Director, Technology Support position is to assist the Chief Technology Officer (CTO) and Chief Information Officer (CIO) in planning and directing the administration, operation and statewide service delivery of all information systems to the 17,000 employees of OHA and ODHS and the clients whom they serve.

  This position is a strategic-level position, and participates in setting the strategic direction for the use of technology to support OHA and ODHS programmatic and administrative functions. This position creates tactical plans and project plans and may be involved in statewide planning efforts. The position helps the CTO initiate, develop, and implement OIS programs, policies, and procedures. As a member of the OIS executive staff, the IT Director, Technology Support oversees the unit providing front-line technical support for ODHS, OHA and their related service programs.

  The IT Director, Technology Support directs the infrastructure and customer services functions including desktop support, service desk, asset support, change management and coordination with the state data center.

  The IT Director, Technology Support represents OIS in statewide and central/shared services groups which may include governance committees, steering committees or other decision-making bodies.

  What's in it for you?

  • Medical, vision, and dental benefits
  • 11 paid holidays
  • 8 hours of vacation per month
  • 8 hours of sick leave per month, eligible to be used as accrued.
  • 24 hours of personal business leave per fiscal year, eligible to be used after 6 months of service.
  • Pension and retirement programs
  • Opportunity to potentially receive loan forgiveness under the Public Service Loan Forgiveness Program (PSLF)
  • Continuous growth and development opportunities
  • Opportunities to serve your community and make an impact through meaningful work.
  • A healthy work/life balance, including fulltime remote options as well.

  What we are looking for:

  MINIMUM QUALIFICATIONS:
  

  Seven years of supervision, management, or progressively related experience;

  OR

  Four years of related experience and a bachelor's degree in a related field.

  
  

  Working Conditions

  Most regular work can be performed remotely, however some travel may be required for specific or urgent needs. Candidates must be based in the state of Oregon and able to travel if required.

  Working hours are non-traditional and frequently exceed 40 hours per week.

  Desired Attributes:

  Position requires a strong customer service orientation and a high degree of responsiveness to customer requirements. Because of the rapidly changing technology in the information systems industry and the varied customer environments requiring these technologies, this position demands innovative thinking, flexibility and an ability to manage change and varied resources.

  In addition to management experience, this position requires up-to-date technical expertise and knowledge needed to direct technical experts. The incumbent must be able to “translate” technical issues and ideals into non-technical language understandable by all levels of management and customers throughout state government.

  Bachelor degree or higher in computer science, public administration, business management or other relevant field is preferred. Knowledge of information technology services and project management methodology is required.

  8-12 years of management experience in an IT Organization

  4-6 years of experience leading teams of 40 or greater

  4-6 years of technical experience in desktop; infrastructure, systems, networking, overseeing a technology Help/Service Desk.

  Experience in overseeing a budget of $10 Million or greater.

  Due to the importance of collaboration in this role, this position requires facilitation skills of various groups of both technical and non-technical participants. Proficient verbal and written communications required.

  The incumbent in this position must consistently treat customers, stakeholders, partners, vendors and co-workers with dignity and respect, and create and maintain a work environment that is respectful and accepting of diversity.

  The incumbent in this position must set clear guidelines, model expected office professional behaviors, and establish and maintain clear methods for reporting inappropriate actions.

  How to Apply

  • Complete the online application
  • Complete questionnaire
  • Attach a resume
  • Attach a cover letter of no more than two pages addressing the “What we are looking for?” section including required and preferred skills.

  Attention current State of Oregon employees:

  To apply for posted positions, please close this window, and log into your Workday account and apply through the career worklet.

  To apply as a job rotation/developmental candidate, you must be currently employed by the State of Oregon (this includes regular status employees, who have completed trial service, as well as limited duration employees).

  Help Your Application Rise to the Top!

  Your candidate profile and resume are the perfect opportunity to highlight your interest in the position and showcase the amazing skills and experience, making you the best candidate for the position. Submissions will be screened for consistency of information and communication skills at the professional level (attention to detail, spelling, grammar, etc.).

  • This posting closes at 11:59 PM on the close date listed.
  • Workday will timeout after 15 minutes of inactivity.
  • Workday performs best in Google Chrome.
  • You must have a valid email address to apply.
  • Check both your email and Workday account for updates regarding this recruitment.
  • Please print or save a copy of this announcement. You will not have access to it once the posting closes.

  Please ensure you’ve provided a thorough and updated application as it pertains to the position for which you are applying. If you meet the minimum qualifications for the position, and are the successful candidate, you may qualify for work out of class. For further information, please visit the Pay Equity Project homepage.

  Questions/Need Help?

  If you need assistance to participate in the application process, including an accommodation request under the American with Disabilities Act contact: Uma Abdullahi at umulkher.abdullahi@dhsoha.state.or.us

  TTY users please use the Oregon Telecommunications Relay Service: 1-800-735-2900. For technical support, please call toll free 1-855-524-5627, for customer service assistance.

  Additional Information

  • Please monitor your Workday account to view all communication regarding your application. You must have a valid e-mail address to apply.
  • Background Check: If you are offered employment, your offer will be contingent upon the positive outcome of an abuse check, criminal records check and driving records check. The information will be shared with the Oregon Health Authority (OHA), Office of Human Resources (OHR). Any criminal or founded abuse history will be reviewed and could result in the withdrawal of the offer or termination of employment.
  • Visa Sponsorship: We do not offer VISA sponsorships or transfers currently. You will be required to complete the US Department of Homeland Security's I-9 form confirming authorization to work in the United States within three days of hire.
  • Please attach only the documents that are related to the position. Additional documents that are attached will not be reviewed.

  Affirmative Action and Equal Opportunity

  The Oregon Health Authority is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, genetic information, or any other protected class under state or federal law. In addition, we do not discriminate, or screen applicants based on current or past compensation. To learn more about OHA’s mission, vision, and core values, click here.

  The Oregon Health Authority is an equal opportunity, affirmative action employer committed to workforce diversity.

  Agency – OHAAOOIS

  More information about the Office of Information Services and current job opportunities can be found at https://www.oregon.gov/oha/FOD/OIS/”?

• About the company

  Oregon (/ˈɒrɡən/ ORR--gən) is a state in the Pacific Northwest region on the West Coast of the United States.

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