Derivco is boldly leading the way as a next generation tech company. With a vision to become the formidable force in the tech industry, we are constantly pushing the boundaries of innovation to create cutting-edge solutions that set new standards.

Our team of over 2000 global experts is made up of trailblazers who embody our core values of creativity, passion, and a relentless pursuit of excellence. Together, we are on a mission to revolutionise the iGaming world and beyond.

By joining Derivco, you will have the opportunity to contribute to our vision, to shape the future of technology, and to be part of a team that is setting the standard for what's possible. Come and join us on our journey to be the formidable next generation tech company, and together, let's create a future beyond imagination.

Derivco is seeking a highly skilled and motivated Customer Support Engineer to be part of our dynamic team. As a Customer Support Engineer at Derivco, you will play a crucial role in ensuring the smooth operation of our cutting-edge software products and maximizing their availability.

Responsibilities:

• Support, maintain, and update existing and new operator environments, acting as a key supporting mechanism for product/feature delivery.
• Provide exceptional service to ensure maximum availability of our products and services, minimizing interruptions during maintenance, upgrades, or enhancements.
• Collaborate with problem management teams and development teams to analyze and resolve issues, taking ownership of problem cases and implementing necessary improvements.
• Mentor and train Tier 1 Engineers, sharing your expertise and assisting with complex investigations.
• Research, diagnose, troubleshoot, and identify solutions to resolve system issues, ensuring seamless operation.
• Take ownership of issues and problems, ensuring timely follow-up and resolution.
• Engage directly with development teams, acting as a conduit for effective collaboration and support.
• Ensure error-free software deployments, baselining staging environments, and maintaining consistency with live environments.
• Attend project planning and requirements sessions, completing project work on time and communicating progress to stakeholders.
• Conduct capacity reviews and provide capacity reports/updates to stakeholders.
• Lead departmental initiatives and special projects, resolving incidents and maintaining strong stakeholder relationships.
• Demonstrate flexibility and dedication by taking on additional, unplanned projects as required by the business.

Requirements:

• Proven experience in supporting, maintaining, and updating software environments.
• Strong problem-solving skills and a passion for continuous improvement.
• Excellent collaboration and communication skills to work effectively with development teams and stakeholders.
• Ability to mentor and train junior team members, fostering a culture of knowledge sharing.
• Strong research and troubleshooting skills to identify and resolve system issues.
• Flexibility to provide standby support on a 24/7 basis during specified periods.
• Strong organizational skills to manage multiple projects and initiatives simultaneously.
• Willingness to work after hours when necessary to meet project deadlines.
• MSSQL / T-SQL.
• Proven experience in the IT Industry using Microsoft and other leading technologies.
• Experience with Windows Server 2012 to 2016.
• Experience with PowerShell scripting skills or other scripting languages
• Experience using coding / scripting to automate manual tasks.
• Strong Problem solving skill.
• Solid written and verbal communication and presentation skills.
• Passion for self learning.
• Experience with CI / CD Pipeline Automation.
• Experience with Kafka.
• Experience with Kubernetes.
• Experience with Docker.
• Experience using YAML.
• Understanding Infrastructure as Code.
• Experience in Azure Application Insights.
• Experience with Azure DevOps.
• Experience with tools such as Terraform, Ansible.

Why Join Derivco

• Hybrid working model
• Innovative and dynamic work environment
• Opportunities for personal and professional growth
• Make a real impact on our company and clients
• Competitive salary package and benefits i.e:
• 25 days annual leave + 10 bank holidays – 25 days annual leave + UK and Manx Bank holidays
• Option to purchase up to 5 additional leave days per year/sell 5 days per year.
• £6 daily allowance for food and drink at our onsite coffee shop, canteen and vending machines
• Company pension scheme
• Private healthcare
• Free membership of our onsite gym
• Flexible working
• Critical illness cover

Join Derivco and be part of a company that is at the forefront of innovation in the gaming industry. Apply now to embark on an exciting journey with us!

Derivco is an equal opportunities employer. We value people as individuals with diverse opinions, cultures, lifestyles and circumstances and we are committed to equality of opportunity and to providing a productive working environment free from unfair and unlawful discrimination.

Are you ready to take your seat amongst the best? Apply now!