• Job Description

  Req#: 669115

  Inova Fair Oaks Hospital is looking for an IT Enterprise Desktop Administrator to join the Team. This role will be full-time day-shift from Monday – Friday, 7:30 – 4:00pm.

  The IT Enterprise Desktop Administrator is responsible for imaging and configuration, per defined standard operating procedures, of systems hardware/software related infrastructure. Completes tasks focused on imaging and the configuration of Windows desktop systems and all associated peripherals such as printers, scanners and e-signature pads. Assists in ensuring the successful and cooperative completion of tasks while resolving basic problems in a timely manner.

  Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

  Featured Benefits:

  • Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.
  • Retirement: Inova matches the first 5% of eligible contributions – starting on your first day.
  • Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
  • Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
  • Work/Life Balance: offering paid time off, paid parental leave, flexible work schedules.

  IT Enterprise Desktop Administrator Job Responsibilities:

  • Performs configuration of all peripherals to ensure working systems enable customers to be productive in their roles.
  • Provides input, consistent with policies and procedures, to other Information Technology staff to define and manage warranty standard operating procedures (SOP) and repairs.
  • Communicates problem solving measures taken for inclusion into SOP and policies so that recurring problems can be resolved.
  • Proactively identifies and implements successful preventive measures for basic issues affecting desktops, printers and WOWs.
  • Works from pre-defined SOP and checklists to ensure operating systems and systems software components are properly installed/configured for the enterprise desktop environment.
  • Communicates proper procedures for system requests/maintenance, current task/project priorities and alternatives to requests for services that do not meet standards.
  • Responds to and works tasks related to basic configuration problems of desktop infrastructure. Performs warranty repairs/warranty assessments and fixes.
  • Ensures basic updates of documentation of procedures/standards on the proper imaging and configuring of operating systems software are complete and accurate.

  IT Enterprise Desktop Administrator Additional Requirements:

  • Work Schedule: Monday – Friday; Day-Shift; 7:30-4:00pm
  • Education: Associate degree; or HS Diploma/GED and 2 years of relevant professional experience in addition to the minimum experience required
  • Experience: 1 year experience in supporting a desktop environment with both basic administration and problem-resolution of Microsoft Windows 7 and Windows 10 and above issues

  IT Enterprise Desktop Administrator Preferred Qualifications:

  • At least 2 years of technical work experience working as a Desktop Administrator preferred.
  • Previous experience working in a healthcare environment preferred.
  • CompTIA A+ certification and/or CompTIA Network+ certification preferred.

• About the company

  Inova Health System is a non-profit health organization based in Falls Church, Virginia, near Washington, D.C. The system is a network of hospitals, outpatient services, assisted living and long-term care facilities, and healthcare centers.

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