• Job Description

  Req#: 25-02735
  Paladin Consulting is currently hiring an ­­­­­­­­­­­­­­­­­­­­IT Field Support Analyst to join our team working onsite at our client's office located in Milwaukee, WI.
  
  We work with companies that offer environments for our employees to contribute, learn, and advance their career. We treat you like you are part of the family.
  
  Job Title: IT Field Support Analyst
  Work Location: Milwaukee, WI
  Duration: 3 month contract with option to extend or hire
  Education/Experience Required: 2-3 years IT experience, 5+ years in customer service
  
  Job Description & Responsibilities :
  • Provides level I & II end-user support for software and hardware issues.
  • Oversees the daily operations of the local area network.
  • Installs and upgrades Microsoft Windows operating systems including standard business applications and associated peripherals.
  • Troubleshoots Desktop Virus and malware issues
  • Maintains a daily backup of all network files.
  • Performs service administration tasks for software and hardware products to ensure manufacturer warranty.
  • Troubleshoots any software and hardware problems through debugging, testing, and vendor assistance.
  • Provides recommendations of program changes to correct software problems.
  • Assists in the purchasing of new computer equipment and peripherals for a specified location.
  • Performs software and hardware inventory.
  • Basic Administration of Phone and Voicemail systems for site.
  • Performs other duties as assigned. No formal supervisory responsibilities in this position.
  • May provide informal assistance such as technical guidance and/or training to coworkers.
  • May coordinate work and assign tasks.
  • Decisions made with general understanding of procedures and company policies to achieve set results and deadlines.
  • Errors in judgment may cause short-term impact to co- workers and supervisor.
  
  Skills & Qualifications :
  • 2-3 years IT experience, 5+ years in customer service
  • H.S. Diploma with technical experience
  • Systems/Software proficiencies: Windows 11, Office 365, InTune, Azure, Active Directory, Imaging Process
  • Certifications/Licenses: Microsoft Certification preferred
  • A minimum of two to three years of related experience and/or training.
  • A+ PC Technician; -- Both Network + and Dell Hardware certification is a plus
  • Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding.
  • Ability to write routine reports and correspondence.
  • Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor.
  • Ability to effectively present information to an internal department and/or large groups of employees.
  • Requires knowledge of financial terms and principles.
  • Ability to calculate intermediate figures such as percentages, discounts, and/or allocations.
  • Ability to comprehend, analyze, and interpret situations.
  • Ability to solve problems involving several options.
  • Requires strong analytical and quantitative skills.
  • Exceptional Customer Skills required.
  • Oversees the daily operations for a specified location including software, hardware, tape backups, phone administration, and the local area network.
  For more information or to view other opportunities, visit us at www.paladininc.com.

• About the company

  We work with both fortune 500 corporations down to small businesses to help fill specialist temporary skills gaps, primarily in IT and Engineering.

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