NHS
IT Field Support Engineer
This job is now closed
Job Description
- Req#: M0035-24-0163?language=en&page=1637&sort=publicationDateDesc
- Responsible, as part of a team, for the resolution of all incidents and requests from InHealth end users logged through the service desk.
- Process, log, diagnose and resolve calls from InHealth end users using the telephony, hardware and software solutions provided.
- Perform on-site maintenance visits at sites across the InHealth estate, as part of a scheduled pre-emptive maintenance plan.
- Provide out of hours support cover to respond to major incidents on a rota basis.
- Test all deployments, replacements and/or repairs undertaken thoroughly, ensuring approval from off-site teams.
- Build relationships with key clinical and operational stakeholders to ensure IT remain engaged with operational plans and strategies.
- Provide hands-on assistance to project managers as required in relation to site installations, refurbishments or decommissions.
- 3yrs plus experience in an IT support role within an organisation with a user base exceeding 800.
- Experience installing, configuring and diagnosing issues with Cisco hardware firewalls, switches, routers.
- Experience of system troubleshooting and diagnosis techniques, Telnet/Ping and use of VNC.
- CAT5 and CAT 6 cabling.
- Full UK Driving License
- Capacity for travel across the UK.
- Participate in Out of Hours cover and Weekend cover on a rota basis.
- Strong organisational skills and capacity to manage own workload to achieve success.
- Confident communicator with the ability to influence at all levels.
- Windows server technologies including AD, GPO, DNS, DHCP
- Microsoft Desktop technologies and operating systems Win 7 & 10
- Networking principles and protocols, including TCP/IP
- Networking diagnostic tools such as Telnet and Ping
- Endpoint encryption technologies, including McAfee ePO
- SCCM
- Responsible, as part of a team, for the resolution of all incidents and requests from InHealth end users logged through the service desk.
- Process, log, diagnose and resolve calls from InHealth end users using the telephony, hardware and software solutions provided.
- Perform on-site maintenance visits at sites across the InHealth estate, as part of a scheduled pre-emptive maintenance plan.
- Provide out of hours support cover to respond to major incidents on a rota basis.
- Test all deployments, replacements and/or repairs undertaken thoroughly, ensuring approval from off-site teams.
- Build relationships with key clinical and operational stakeholders to ensure IT remain engaged with operational plans and strategies.
- Provide hands-on assistance to project managers as required in relation to site installations, refurbishments or decommissions.
- 3yrs plus experience in an IT support role within an organisation with a user base exceeding 800.
- Experience installing, configuring and diagnosing issues with Cisco hardware firewalls, switches, routers.
- Experience of system troubleshooting and diagnosis techniques, Telnet/Ping and use of VNC.
- CAT5 and CAT 6 cabling.
- Full UK Driving License
- Capacity for travel across the UK.
- Participate in Out of Hours cover and Weekend cover on a rota basis.
- Strong organisational skills and capacity to manage own workload to achieve success.
- Confident communicator with the ability to influence at all levels.
- Windows server technologies including AD, GPO, DNS, DHCP
- Microsoft Desktop technologies and operating systems Win 7 & 10
- Networking principles and protocols, including TCP/IP
- Networking diagnostic tools such as Telnet and Ping
- Endpoint encryption technologies, including McAfee ePO
- SCCM
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Job summary
As the UKs largest specialist provider of diagnostic and healthcare solutions, our Digital team at InHealth continues to grow, to support our expanding range of services. Our Digital team is second to none, and InHealth is proud to be a great place to work. As a Field Support Engineer, you will provide technical support to the IT Service Manager through the management and resolution of incidents & requests across the entire InHealth estate including, but not limited to, WAN, LAN, clinical modality connectivity, desktop/laptop infrastructure & detailed project delivery involvement. You will deliver a first-class service to InHealth users and clients of InHealth IT via on-site visits where required and off-site remote assistance, ensuring all incidents and requests are delivered to agreed SLAs. This a fully remote role with regular travel, however, being Bristol/Somerset based would be ideal.
Main duties of the job
Responsible, as part of a team, for the resolution of all incidents and requests from InHealth end users logged through the service desk. Process, log, diagnose and resolve calls from InHealth end users using the telephony, hardware and software solutions provided. Perform on-site maintenance visits at sites across the InHealth estate, as part of a scheduled pre-emptive maintenance plan. Provide out of hours support cover to respond to major incidents on a rota basis. Test all deployments, replacements and/or repairs undertaken thoroughly, ensuring approval from off-site teams. Build relationships with key clinical and operational stakeholders to ensure IT remain engaged with operational plans and strategies. Provide hands-on assistance to project managers as required in relation to site installations, refurbishments or decommissions.
About us
InHealth Intelligence is part of the InHealth Group which is the UKs largest specialist provider of diagnostic and healthcare solutions. Our aim is to make healthcare better for patients by working collaboratively with the NHS to deliver a range of high-quality tests, scans, assessments and procedures. In the last year, we have supported more than 4 million people in their healthcare journeys, the majority of these are NHS patients and service users.
As a people-focused organisation, our teams are integral in how we deliver our services and our values of Trust, Passion, Care and Fresh Thinking underpin everything we do, influencing the way we interact with patients, customers, and colleagues.
Our mission is to be the preferred provider of high-quality diagnostics and healthcare solutions in hospitals and in accessible community settings, serving 5 million patients from 1,000 locations by 2025.
Date posted
04 March 2024
Pay scheme
Other
Salary
£28,000 to £31,500 a year
Contract
Permanent
Working pattern
Full-time, Home or remote working
Reference number
2262
Job locations
Highwood Lane
Bristol
Gloucestershire
BS34 5TL
Job descriptionJob description
Job responsibilities
As the UKs largest specialist provider of diagnostic and healthcare solutions, our Digital team at InHealth continues to grow, to support our expanding range of services. Our Digital team is second to none, and InHealth is proud to be a great place to work.
As a Field Support Engineer, you will provide technical support to the IT Service Manager through the management and resolution of incidents & requests across the entire InHealth estate including, but not limited to, WAN, LAN, clinical modality connectivity, desktop/laptop infrastructure & detailed project delivery involvement.
You will deliver a first-class service to InHealth users and clients of InHealth IT via on-site visits where required and off-site remote assistance, ensuring all incidents and requests are delivered to agreed SLAs.
This a fully remote role with regular travel, however, being Bristol/Somerset based would be ideal.
What you will do:
About you:
You will have knowledge of:
Job responsibilities
As the UKs largest specialist provider of diagnostic and healthcare solutions, our Digital team at InHealth continues to grow, to support our expanding range of services. Our Digital team is second to none, and InHealth is proud to be a great place to work.
As a Field Support Engineer, you will provide technical support to the IT Service Manager through the management and resolution of incidents & requests across the entire InHealth estate including, but not limited to, WAN, LAN, clinical modality connectivity, desktop/laptop infrastructure & detailed project delivery involvement.
You will deliver a first-class service to InHealth users and clients of InHealth IT via on-site visits where required and off-site remote assistance, ensuring all incidents and requests are delivered to agreed SLAs.
This a fully remote role with regular travel, however, being Bristol/Somerset based would be ideal.
What you will do:
About you:
You will have knowledge of:
Person SpecificationPerson Specification
Qualifications
Essential
Desirable
Experience
Essential
Desirable
Additional Criteria
Essential
Desirable
Qualifications
Essential
Desirable
Experience
Essential
Desirable
Additional Criteria
Essential
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
InHealth Group
Address
Highwood Lane
Bristol
Gloucestershire
BS34 5TL
Employer's website
Employer details
Employer name
InHealth Group
Address
Highwood Lane
Bristol
Gloucestershire
BS34 5TL
Employer's website
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.