• Job Description

  Req#: R0009238

  IT Logistics Technician - Provisioning - Client Onsite

  Temporary - Full Time (4-6 months)

  Work Location: Based out of Chicago, IL - Client Office

  **This role will travel to multiple client sites within North America footprint (New York/Oakland/Toronto)

  What this Job Entails:

  IT Logistics Technicians are responsible for providing the Astreya user experience. From order tracking, accessories management, managing hardware and accessory deployment to front line users and behind the scenes (remote) user setup as part of a redeployment hardware upgrade project.

  Scope:

  • Works on assignments that are moderately difficult, requiring judgment in resolving issues

  • Requires some instruction on new assignments and infrequent checks on daily work

  Your Roles and Responsibilities:

  • Handle inventory and asset management, conference room preventative maintenance, and e-recycling

  • Support a complex and fast paced environment focused on video conference rooms with outstanding attention to customer satisfaction

  • Help to ensure audio and visual quality, troubleshooting any issues that may arise and any requests from meeting attendees.

  • Deploy and recover laptop and desktop images

  • Use ticketing systems to report individual work accomplishments and to track Service Level Agreements (SLAs)

  • Utilize Inventory Data management software to maintain inventory accuracy and workflow

  • Contribute to large scale global projects as needed

  • Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

  Required Qualifications/Skills:

  • High school diploma or general education degree (GED) and 2 to 4 years’ related experience and/or training; or equivalent combination of education and experience

  • Exercises judgment within defined procedures and practices to determine appropriate action

  • Excellent written and verbal communications skills

  • Ability to work in a large team with minimal supervision

  • Capable of providing an outstanding user experience

  • Basic Inventory or IT knowledge

  • Ability to excel in a fast paced work environment

  • Ability to make sound decisions when faced with competing priorities

  • Results oriented and can identify the steps to be taken to achieve objectives

  • ability to travel to client sites within North America as required per project schedule.

  Preferred Qualifications:

  • Past business operations exposure

  • Some customer experience background or familiarity

  Physical Demand & Work Environment:

  • Ability to lift and carry 50 pounds or more of equipment safely, multiple times per day

  • Must have the ability to perform office-related tasks which may include prolonged sitting or standing

  • Must have the ability to move from place to place within an office environment

  • Must be able to use a computer

  • Must have the ability to communicate effectively

  • Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

  Salary Range

  $15.88 - $25.08 USD (Hourly)

  • Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
  • Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

• About the company

  Astreya, an IT support services provider located in the heart of Silicon Valley, offers an innovative approach to amplified enterprise productivity and employee satisfaction. Our Managed Performance model combines the best features of IT staff augmenta...

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