• Job Description

  Req#: 65748

  Caesars Entertainment is looking for an IT Market Engineer I to join our IT Property support team at Horseshoe Baltimore in Baltimore, MD. The Market Engineer I will assist with implementation of new systems and problem solve for all existing IT processes and systems.
  

  KEY JOB FUNCTIONS:
  • Provide specialized technical problem solving and problem resolution skills
  • Work with management and Enterprise IT to resolve complex business, computer system and data communication problems
  • Install, upgrade and maintain gaming hardware & software products
  • Plan and coordinate all hardware installations, changes and updates with vendors and users, adhering to the I.T. Change Control Process
  • Administer and control updates/changes to production programs, files and databases
  • Recommend application design changes to management and Enterprise IT to maximize resources
  • Plan, schedule and load new versions of the Host Platform operating system and related vendor patches or temporary fixes as defined in the Product Support Agreement
  • Provide first- or second-level problem determination/ isolation and recovery support for Host Platform computer systems
  • Analyze and recommend tools and service aids for system/network operation and problem determination. Report results from technical research, system performance reports and problem resolutions to upper management
  • Collect and analyze system data for quality assurance of technical design and optimum system performance. Adjust system parameters to achieve peak system performance
  • Administer systems and tools to analyze and secure computer system programs and database files to comply with audit and regulatory requirements
  • Assist in the research, evaluation and support of new technologies (hardware and software) for ongoing productivity and resource improvements
  • Assists in planning by communicating with project / product teams, clients and vendors
  • Effectively contributes to the engineering process and roles as outlined in the HIT project management methodologies
  • Recommends changes for improved system implementations/modifications
  • Practices, and adheres to system management criteria and policies and procedures
  

  EDUCATION and/or EXPERIENCE:
  • Highschool diploma/GED required
  • Bachelor’s degree in a computer science-related field or equivalent experience in a multiple Host Platform technical support environment preferred
  • Technical Certifications recommended
  

  QUALIFICATIONS:
  • 3+ years’ work experience in a technical support environment, supporting multiple high-end computer systems
  • Comprehensive understanding of production operating systems, transaction processing systems, relational database architecture, wide and local area networks, communication protocols, real-time systems, mission-critical systems, IT industry standards, as well as various types of computer terminal equipment
  • Web Programming, scripting, and/or automation experience highly recommended
  

  WORK ENVIRONMENT:
  • Must be able to work independently
  • Must be able to sit, stand or walk for long periods of time (4 hours)
  • Must be able to respond calmly and make rational decisions when handling employee conflicts
  • Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator
  • Must be able to lift and carry up to 50 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel
  • Respond to visual and aural cues
  • Must-have the manual dexterity to operate a computer and other necessary office equipment
  • Must be able to tolerate areas containing dust, loud noises and bright lights
  • Must be able to work varied shifts, weekends and holidays as needed
  • Ability to simultaneously manage several projects, and not be frustrated by changing priorities and unforeseen obstacles to achieving objectives
  • Ability to speak distinctly and persuasively
  • Must be able to read, write, speak, and understand English

• About the company

  Caesars Entertainment, Inc. was a Paradise, Nevada based business that was the largest owner, operator and developer of casinos throughout the world.

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