• Job Description

  Req#: 25-260840
  
  Job Description:
  • We are seeking a highly skilled and technically proficient NOC Technician to support Tier 1–2 network, systems, and cloud infrastructure operations in a mission-critical 24x7x365 environment. You will be responsible for the proactive monitoring, troubleshooting, and resolution of issues impacting a large-scale LAN/WAN architecture across over 100 countywide
  • sites, including core IP networking, virtualization platforms, hybrid cloud environments (AWS, Azure, GCP), and SaaS integrations.
  • This role includes hands-on support of cloud services, routers, switches, firewalls, wireless infrastructure, and various connected devices. You will also manage escalations, execute standard changes, and contribute to documentation and continuous improvement.
  Minimum Qualifications:
  • Associate’s or Bachelor’s degree in IT, Computer Science, or equivalent hands-on experience
  • 2–4+ years of experience in a NOC or enterprise IT operations environment
  • Familiarity with ITIL-based incidents, problems, and change management
  • Experience with at least one scripting/configuration tool (e.g., Ansible, Terraform, PowerShell, Python)
  Preferred Experience:
  • Infrastructure Monitoring & Incident Response
  • Monitor enterprise infrastructure using tools such as SolarWinds, Splunk, LogicMonitor,
  Datadog, and Network Analyzer platforms
  • Triage and respond to system-generated alerts and logs across network, server, and
  cloud environments
  • Perform root cause analysis (RCA) and escalate to Tier 2/3 engineering teams as
  necessary
  • Network & Systems Operations
  • Configure and support LAN/WAN connectivity for user devices (PCs, VOIP phones, printers, IoT, card readers, body-worn cameras)
  • Troubleshoot and maintain DHCP reservations, DNS configurations, firewall rules, and VLAN assignments
  • Maintain connectivity between internal systems, cloud resources, and remote users (VPN, NetMotion, IPsec/SSL)
  • Cloud & Virtualization
  • Support workloads running in cloud computing such as AWS, Azure, and GCP (e.g., EC2, VPC, IAM, Lambda, Azure VMs)
  • Collaborate with IT teams to monitor cloud service pipelines, cloud-native telemetry (CloudWatch, Azure Monitor)
  • Perform basic operations in VMware vSphere/ESXi, Hyper-V, and KVM environments
  • Security & Compliance
  • Block malicious IPs in real-time per InfoSec team guidance
  • Manage VPN access for county employees and third-party vendors
  • Support physical security infrastructure (cameras, intercoms, badge systems) across 100+ sites using Avigilon
  • Field & Physical Layer Support
  • Perform cabling verification and troubleshooting for network patching
  • Use tools such as Fluke DTX testers to validate copper and fiber connections
  • Coordinate with low-voltage cabling vendors for installations and escalations
  • Operational Management
  • Use Salesforce & TeamDynamix Service Management for ticket handling and workflow tracking
  • Maintain NOC SOPs, technical documentation, and operational runbooks
  o Participate in on-call rotations and after-hours emergency support.
  
  Preferred Certifications & Technical Skills:
  Preferred Certifications & Technical Skills:
  Preferred Certifications:
  • Networking: CCNA, CompTIA Network+
  • Systems: RHCSA, MCSA, VMware VCP
  • Cloud: AWS Certified (Practitioner/Associate), Azure Fundamentals
  • Security & Monitoring: CompTIA Security+
  
  Preferred Technical Skills
  Networking
  • Deep understanding of TCP/IP, BGP, OSPF, NAT, VLANs, ACLs, and multicast
  • Configuration and troubleshooting of Cisco routers/switches: 2900, 3800, 3900 routers; 2900,
  • 3500, 3700, 9200, 9300, 9500, IE2K/4K/5K series switches
  • Familiarity with SNMP, NetFlow/sFlow, Wireshark/tcpdump
  • Experience with SD-WAN, MPLS, VPN (IPSec/SSL), and wireless networks at scale
  • Knowledge of Layer 1–4 troubleshooting and infrastructure design for 50+ site environments
  
  Systems
  • Admin experience in Windows Server and Linux (RHEL, Ubuntu)
  • Proficiency in shell scripting (Bash, PowerShell), log parsing, and systems automation
  • Hands-on with virtualization (VMware vSphere, Hyper-V, KVM)
  
  Cloud & Monitoring
  • Familiarity with cloud computing models (IaaS, PaaS, SaaS)
  • Experience monitoring cloud-native workloads with CloudWatch, Azure Monitor, or Stackdriver
  • Ability to interpret and respond to Continuous Integration and Continuous Delivery (or
  Deployment) CI/CD pipeline and security telemetry
  

• About the company

  Established in 2000, LanceSoft is a Certified MBE and Woman-Owned organization, and a pioneer in providing premium end-to-end Global Workforce Solutions and IT Services to diverse clients across various domains.

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