Bertelsmann
IT Onsite Support Technician Job Details | Apply now!
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Job Description
- Req#: 279547
- Provide technical support to users by serving as the first point of onsite contact for internal customers seeking technical assistance.
- Responsible for researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance.
- Provides answers to customers by identifying problems, researching answers, and guiding through corrective steps.
- Candidate will assist our customers via phone, email, chat & on-site support.
- Must be meticulous and analytical to accurately capture customer interactions and close out submitted trouble tickets in a timely manner. Candidate will escalate and track issues that extend beyond onsite span of control or expertise.
- Manage onsite support tickets within service level
- Respond to customer issues via phone, email, chat & on-site support
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determining the best solution based on the issue and details provided by customer
- Document customer interactions
- Escalate issues to the next Tier with next level of difficulty as needed
- Install, make changes, and repair computer hardware and software
- Monitor site to proactively identify and resolve issues
- Oversee customer communication through to resolutions
- Minimum of 2 years experience working with RF Guns
- Minimum of 2 years experience with network configurations
- Familiarity working in Azure Active Directory
- Experience working in Windows 11 enviornment
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Medical, Dental, Vision, Life Insurance, and Disability Pay.
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401(k) with company matching up to 6%.
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Paid Time Off, including paid holidays.
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Flexible Spending Accounts.
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Voluntary benefits such as legal and financial assistance, pet insurance, and more.
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Employee Assistance Program.
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Ongoing employee development opportunities including tuition reimbursement, scholarships, and training.
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Commuter benefits.
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Employee engagement activities.
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About the company
Bertelsmann is a media, services and education company that operates in about 50 countries around the world. It includes the broadcaster RTL Group, the trade book publisher Penguin Random House, the magazine publisher Gruner + Jahr, the music company BMG, the service provider Arvato, the Bertelsmann Printing Group, the Bertelsmann Education Group and Bertelsmann Investments, an international network of funds.
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