• Job Description

  Req#: 2122

  Min

  Max

  Overview

  *This position is for 3rd Shift, hours are 11:00pm to 7:15am, Sunday-Thursday*

  Position exists to provide support for the Production batch cycle process and to deploy updates to IT applications with focus on meeting Service Level Agreements (SLA’s) and maintaining system availability. Individuals in this role provide 24-hour monitoring of KFB’s Production and Test environments and collaborate with other IT technical staff to troubleshoot job failures or processing delays.

  Responsibilities

  Run the Production batch cycle (execute mainframe and distributed programming jobs; deploy changes to IT applications)

  Run ad hoc/request jobs to process system changes for business departments

  Troubleshoot failures with mainframe and distributed jobs in collaboration with other IT technical teams

  Responsible for mainframe IPL (operating system restart) as needed for Production and Test system maintenance

  Create daily system backup tapes and prepare them for offsite storage with KFB’s Disaster Recovery vendor

  Monitor Production and Test environments for potential hardware or software issues and take corrective action; engage other technical staff as needed (KFB or vendor support resources)

  Assist in maintaining required records for audit purposes

  Exhibit high accountability for KFB physical and system Security standards and processes

  Support the strategic mission of the IT function as it relates to goals of the organization, especially to meet required Service Level Agreements (SLA’s) and ensure system availability

  Facilitate excellent communication between Operations, other IT technical teams, and key business areas to support Production system processes

  Participate in formal and on-the-job technical training

  Demonstrate positive, supportive attitude of company and departmental goals

  Provide excellent customer service to users through support of batch cycle process and prompt response to Service Now tickets as assigned

  Exhibit attention to detail in all areas of responsibility

  Collaborate with other team members regarding work schedules; occasionally cover other shifts if needed

  Regular, predictable attendance

  This list of essential functions is non-exhaustive and may be supplemented as necessary

  Job Specifications

  Physical demands: Standing, sitting; Lifting (frequently up to 50 lbs.); Normal vision and hearing (with or without correction)

  Mental demands: Analytical and problem- solving skills; Ability to work with minimal supervision

  Environmental factors: Standard office lighting, temperature, and noise

  Equipment: Computer keyboard, mainframe tape equipment

  Occasional weekend work to support Production system deployments

  Qualifications

  Associates Degree preferred or equivalent combination of education, training, and experience

  Competent in use of Windows, Microsoft Office, and other common desktop computing technologies

  Two years’ full-time general business experience involving use of computer equipment and automated systems preferred

  General business skills with emphasis on attention to detail and problem resolution

  Ability to understand verbal and written technical procedures

  Effective communication skills; able to understand complex technical procedures (verbal and written)

  Ability to maintain composure under adverse situations

  Ability to make timely and sound decisions under minimal supervision

  Desired Technical Knowledge

  JCL (Job Control Language) that controls Batch programs on an MVS system

  TSO and ISPF (Time Sharing Option and Interactive System Productivity Facility) to interact with Scheduler, Rerun/Restart Software, dataset maintenance, and miscellaneous utilities

  MVS abend codes and JCL errors

• About the company

  KFB is for farm families & their allies dedicated to serving as the voice of agriculture, Insurance is the #1 property & casualty provider in KY.

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