About Us

The world isn’t standing still, and neither is Allstate. We’re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers’ evolving needs. That’s why now is an exciting time to join our team. You’ll have opportunities to take risks, challenge the status quo and shape the future for the greater good.

You’ll do all this in an environment of excellence and the highest ethical standards – a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.

Allstate operate a very flexible hybrid working policy that will allow you to design your working week in collaboration with your manager with a blend of remote and office working for NI based employees as well as condensed working patterns (4 day week/9 day fortnight).

Join our team and you’ll find challenge and reward in a culture of innovation, support and balance.

Location

Northern Ireland

Your role in the team

We have (12 month) year-in-industry placement opportunities starting in summer 2024 for IT undergraduates with a keen interest in Customer Technical Support (including hardware, software and networking).

If you have an interest in solving technical issues coupled with a customer centric approach this opportunity is a perfect Job fit for you.

• Optimize employee satisfaction by providing a support service experience that employees find welcoming and appealing
• Deliver support services that employees are eager to use - support includes personalized configuration, troubleshooting, problem resolution and proactive technical advice
• Support mobility devices such as company mobile phones (Android, iOS), iPad
• Provide application and hardware support for all managed desktops (Windows/OSX), printers, network connectivity, VPN etc. including lifecycle management of workstations
• Provide personalized incident management for ticket creation, engineering engagement, escalation and direction – be a single point of contact for communication status

Applicants Should Have

• Knowledge of, and keen interest in, IT Infrastructure to include
  • PC – Windows/Apple OS/Hardware
  • Phone – Android/iOS/Windows
  • Conferencing – Video/Audio with emphasis on Zoom
  • Collaboration tools – Teams, SharePoint Online
• You should possess strong communication and interpersonal skills.

So, what are the essential criteria to apply?

• All candidates must evidence an existing right to work in the UK'
• Expected to complete second year of a Computing related degree course by end June 2024 (or third year for relevant IT degrees)
• You will have achieved 2.1 classification or higher in your course modules to date. Please include a full list of module marks from your first year, and any current year to date. Failure to do so will result in the withdrawal of the application

Should we receive an unprecedented level of applications, we reserve the right to heighten our shortlisting criteria.

Placement Students who successfully complete their one-year placement with Allstate Northern Ireland may be made conditional offers of permanent employment with Allstate at the end of their placement. These positions will commence post-graduation and will be communicated separately.

We also have some desirable criteria

• A clean driving license and access to a vehicle is desirable but not essential.

What we offer

As Digital DNA’s Workplace of the Year 2020 & 2022 winners, we offer a generous benefits package that includes flexible annual leave entitlement, dental and healthcare insurance, an attractive pension package and discounts on gym memberships, public transport and parking.

Allstate invests heavily in your development, as an employee you will have access to multiple world-class learning platforms and courses from our award-winning in-house Learning & Development team.

We pride ourselves in providing clear career paths and opportunities for internal mobility allowing you to further develop within the organisation.

We encourage a better work life balance and you’ll have the opportunity to apply for various flexible working arrangements.

Statement on Fair Employment and Equal Opportunities

Allstate NI wishes to ensure equal opportunity is given to all job applicants. This company will not discriminate on the grounds of race, gender (including gender reassignment status), sexual orientation, religious belief, political opinion, marital status, age or disability.

We are an equal opportunities employer. We welcome applications from all suitably qualified persons. However, as women are currently under-represented in our workforce, we would particularly welcome applications from women. All appointments will be made on merit.

Applicants should note Allstate NI complete AccessNI background checks on all candidates offered a position.

The closing date for receipt of applications is Friday 16th February 2024

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