• Job Description

  Req#: 268170

  To strengthen our Global IT Hub in Barcelona, We are looking for a IT Product Owner - Service Desk to be part of our Global IT Service Desk team :

  
  Position Snapshot

  • Location: Nestlé Global Tech Hub in Barcelona, Spain
  • Type of Contract: Permanent
  • Stream: IT Service Management
  • Type of work: Hybrid
  • Work Language: Fluent Technical/Business English
  • Grade G2

  The role

  • Ownership and prioritization of product development – The role is key in the future of IT Service Desk within Nestlé.
  • Maximizing value of the product and work of the development team – Creativity in addressing Nestle business needs within the context of IT Service Desk is key.
  • Facilitating tech-powered and process innovation – Engage with customers, stakeholders and the IT Service Desk team to find solutions that work for Nestlé.

  What you’ll do

  • Owning and prioritizing product development: The Product Owner is responsible for developing, managing and prioritizing the list of features, enhancements, and bug fixes that make up the product. The Product Owner ensures that the most valuable items are at the top of the development goals and prioritized.

  • Maximizing value of the product: The Product Owner works closely with the development team, IT Service Desk Operations team and other key stakeholders to ensure that the product delivers maximum value to the customers and stakeholders. In consultation with the IT Service Desk Product Manager, they make decisions on what features, process and product needs are included in each release based on the product strategy and customer needs.

  • Acting as a key information conduit: The Product Owner serves as a bridge between the development team and other stakeholders, such as the IT Service Desk Product Manager. They communicate the product strategy, vision, and roadmap to the development team and gather feedback and requirements from stakeholders.

  • Facilitating tech-powered and process innovation: The Product Owner enables innovation within their scope by leveraging existing technology or exploring new development, methodologies or tools. They identify support opportunities and transform them into continued competitive advantages for Nestle.

  • Defining standards, communications and marketing: The Product Owner is responsible for defining the standards approach for the IT Service Desk product. They also manage the marketing of the product within Nestle, ensuring that it is effectively promoted and communicated to the relevant stakeholders.

  We offer you
  We offer more than just a job. We put people first and inspire you to become the best version of yourself.

  • Great benefits including competitive salary and a comprehensive social benefits package. We have one of the most competitive pension plans on the market, as well as flexible remuneration with tax advantages: health insurance, restaurant card, mobility plan, etc.
  • Personal and professional growth through ongoing training and constant career opportunities reflecting our conviction that people are our most important asset.
  • Hybrid working environment with flexible working scheme. Our state-of-the-art campus is dog friendly and equipped with a medical center, canteen and areas to co-create network and chill!
  • Recreation activities such as yoga, Zumba, etc. and a wide range of volunteering activities.

  Minimum qualifications:

  • Bachelor's degree or higher, preferably in computer science or a field related to the product, or commensurate IT experience: The IT Product Owner should have a strong educational background in computer science or a related field, or equivalent experience in the IT industry.
  • Demonstrated experience in a product-based IS/IT organization: The IT Product Owner should have previous experience working in a product-based IS/IT organization, demonstrating their understanding of product development processes and methodologies.
  • 10+ years of experience in IS/IT: The IT Product Owner should have at least 5 years of experience in the IS/IT field, with roles such as Product Owner, Business Analyst, Project Manager, or similar positions.
  • Proven track record of taking ownership and successfully delivering results in a fast-paced, dynamic environment: The IT Product Owner should have a track record of taking ownership of projects and delivering successful results in a fast-paced and dynamic environment.
  • Experience with effective communication at different levels in the organization and in English: The IT Product Owner should have strong communication skills and be able to effectively communicate with stakeholders at different levels within the organization.

  Bonus Points If you have:

  • Experience managing IT agreements as a IT Product Owner or IT Product Manager.
  • Strong background in Azure DevOps methodologies.
  • Experience with development, deployment and management of IT Chatbot (Kore.AI, Cognigy or ServiceNow Virtual Agent) or IVA solutions and related technologies such a Contact Centre.

  About the IT Hub
  At Nestlé IT, we are a diverse, global team of IT professionals in the biggest health, nutrition and wellness company of the world. We strive to create an environment where people are valued for who they are. We innovate every day through future ready technologies to create opportunities for Nestlé to delight consumers, customers and employees alike. We collaborate with partners around the world to deliver tangible value at global scale. We continuously work to develop our people to be future ready.

  
  About Nestlé
  We are Nestlé, the largest food and beverage company in the world, with a presence in more than 185 countries. With net sales of CHF 94.4 billion in 2022, the company has over 291,000 employees and 418 factories in 85 countries. Our values are based on respect: respect for ourselves, respect for others, respect for diversity, and respect for our future. Nestlé is dedicated to offering high-quality food and beverage products and services that contribute to the nutrition, health, and well-being of people, pets, and the planet. Additionally, it is committed to being a leading company in sustainability and achieving net zero greenhouse gas emissions by 2050. Want to learn more? Visit us at: www.nestle.com

  We encourage the diversity of applicants across gender, age, ethnicity, nationality, sexual orientation, social background, religion or belief and disability.

  
  Step outside your comfort zone; share your ideas, way of thinking and working to make a difference to the world, every single day. You own a piece of the action – make it count.

  
  Join Nestlé’s IT Hub #beaforceforgood

  
  How we will proceed:

  You send us your CV → We contact relevant applicants → Interviews → Feedback → Job Offer communication to the Finalist → First working day

• About the company

  Nestlé SA is a Swiss multinational food and drink processing conglomerate corporation headquartered in Vevey, Vaud, Switzerland.

Notice