• Job Description

  Req#: R-059148

  Job Title

  IT Professional I-1

  Agency

  Texas A&M University

  Department

  Technology Services

  Proposed Minimum Salary

  Commensurate

  Job Location

  College Station, Texas

  Job Type

  Staff

  Job Description

  Our Commitment

  Texas A&M University is committed to enriching the learning and working environment by promoting a culture that respects all perspectives, talents & identities. Embracing varying opinions and perspectives strengthens our core values which are: Respect, Excellence, Leadership, Loyalty, Integrity, and Selfless Service.

  Who We Are

  Technology Services provides reliable and accessible IT services to elevate and enhance Texas A&M University. We provide IT leadership to the campus community while serving the mission of Texas A&M. With trusted services and innovative solutions, we are changing the technology landscape on campus. To learn more about IT at Texas A&M University visit us at: https://it.tamu.edu/

  What We Want

  The IT Professional I, under general direction, is responsible for meeting the IT needs of a unit where multifaceted expertise is required. Responsible for performing in a specialty areas of systems, services, and/or applications and performing unit-level support in multiple technical fields.

  What You Need To Know

  Salary: Salary will be commensurate based on the selected candidate's experience.

  Required Education and Experience:

  • Bachelor's degree or equivalent combination of education and experience.

  • Four months (1 semester) of student worker and/or customer service experience.

  Required Knowledge, Skills, and Abilities:

  • Excellent written communication, analytical, interpersonal, and organizational skills.

  • Ability to work in a collaborative team environment.

  • Knowledge of spreadsheet applications.

  Preferred Education and Experience:

  • Bachelor's in information technology or related field.

  • Experience supporting Macintosh and Windows environment.

  • Experience using Jamf, SCCM, or other endpoint management solutions.

  Preferred Licenses and Certifications:

  • ITIL Foundations, PMP.

  Preferred Knowledge, Skills, and Abilities:

  • Cross-disciplined IT skills, advanced IT skills, report writing skills, intermediate troubleshooting, client relations, ingenuity and formulating skills.

  • Ability to contribute ideas, and knowledge of ITIL.

  Job Responsibilities

  • Resolution of Technical Problems - Confers with other personnel in resolving problems involving procedural and technical matters. Provides assistance in resolving hardware and software problems with vendor technical support. Research problems and recommends solutions.

  • Workstation/Software Support - Installs, upgrades, and configures workstations and software.

  • Estimates and Reports - Provides resource estimates and progress reports.

  • Compliance - Ensures that work is accurate and in compliance with departmental or project quality standards. Ensures compliance with applicable policies, rules, and procedures.

  • Data Security - Ensures security of customer data and applications in all phases of production.

  • Common Duties - Participates on committees to develop technical standards and direction; meet with customers and technical staff to determine information technology needs and requirement; and provide input for the planning and budget process. Performs other duties as assigned.

  • Professional Development - Participates in training and professional development sessions.

  Instructions to Applicants: Applications received by Texas A&M University , must either have all job application data entered or a resume attached. Failure to provide all job application data or a complete resume could result in an invalid submission and a rejected application. We encourage all applicants to upload a resume or use a LinkedIn profile to pre-populate the online application.

  All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

  Equal Opportunity/Affirmative Action/Veterans/Disability Employer committed to diversity.

• About the company

  34361 Texas A&M University is a public land-grant research university in College Station, Texas.

Notice