Mindlance
IT - Project Manager | Project Management | Infosys High Maturity project planning and execution
This job is now closed
Job Description
- Req#: 16-26617
Pontoon Intake Form Requirement Details
ECMS Request Number 140352/ Beeline 2649-1
Job Title (as chosen in ECMS L1-> L2-> L3) L2
Work Location & Address Irvine, CA 92618
Preferred Vendor Rate (please do not mention client billing rate) $85
Contract duration (in months) 6
Target Start Date Immediately
Job Details: Plan for and ensure quality and timeliness of implementation of activities related to design, build and implementation of work product; contribute in activities related to risk planning, requirements elicitation, analysis of architecture, creation and review of design; coordinate with client and internal team on scoping, issue resolution, status updates; help supervisor in estimation, staffing analysis and solution's; mentor team on project competencies; assign and review tasks for work product implementation WITH the objective of ensuring the highest levels of service offerings to clients in relevant technology domain WITHIN the guidelines, policies and norms of Infosys.
Must Have Skills (Top 2 technical skills only)
1. Knowledge and understanding in any of the Contact Center technologies like Cisco UCCE, Genesys, Avaya etc. Understanding of other Contact Center components like WFM, Call Recording, Reporting tools.
2. Experience in handling multi vendor environment and performing Project Management responsibilities.
Nice to have skills (Top 2 only)
1. Good Oral and Written communications
2. Effectively present information clearly, concisely, good coordination skills
Desired years of experience : 8+ years
Education/ Certifications (Required) : Bachelors Degree
Top 3 responsibilities you would expect the subcon to shoulder and execute:
1. PM will need to work with multiple call center business teams and multiple IT managers.
2. Work closely with the implementation team and Infrastructure PM for Contact Center upgrade and implementation.
3. Documentation, tracking, staffing plan preparation etc as Project Manager.
Will the candidate be client facing and/or working with business users? Yes
What is the team size, make up, culture, soft skills, and dress code, Hours? Multi vendor environment, 8 hours each
Are you open to candidates from other states who can relocate to the client site? Yes
Any companies/vendors who have been able to service similar requirements in the past well within the rates and quality expectations N/A
Interview Process (Is face to face required?) - Not at this time
Any additional information you would like to share about the project specs/ nature of work NAAbout the company
Mindlance is one of the largest diversity-owned staffing firms in the US . As a recruitment centric talent acquisition company, Mindlance provides Technology, Engineering, Digital / Creative / Marketing, Clinical Research, Scientific, Finance, Professional and Payroll Management staffing services to Global 1000 companies across the US, Canada and India.
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