• Job Description

  Req#: 30168
  Employer Industry: Orthotics and Prosthetics
  
  Why consider this job opportunity:
  - Salary range of $18.00 to $21.00 per hour, with an annual bonus of up to 5% of base pay
  - Competitive compensation packages and flexible work schedules
  - 8 paid national holidays and 4 additional floating holidays
  - Comprehensive medical, dental, and vision benefits
  - Opportunities for career advancement and participation in mentorship programs
  - Support for professional development, including student loan repayment assistance
  
  What to Expect (Job Responsibilities):
  - Provide white glove support for technical problems related to the employer's technology environment via various communication channels
  - Ensure accurate triage, documentation, and prioritization of incidents
  - Utilize remote desktop and diagnostic tools to troubleshoot issues effectively
  - Complete access administration, asset management, and procurement tasks
  - Create and maintain support documentation and knowledge articles
  
  What is Required (Qualifications):
  - A four-year degree or a high school diploma with at least 1 year of customer service experience or relevant technology-related achievements
  - Availability to work a 5x8 rotating schedule during support operation hours (Monday-Friday, 7:00 am-7:30 pm central time)
  - Willingness to be on call for urgent issues and occasionally provide onsite support after hours
  - Ability to travel out-of-state occasionally for special projects
  - Prior experience working on an IT Service Desk/Help Desk is preferred but not required
  
  How to Stand Out (Preferred Qualifications):
  - Experience in a customer service role related to technology
  - Strong customer service, communication, and follow-up skills
  - Adaptability to changing priorities with a self-motivated attitude
  - Proven track record of accountability and dependability in attendance and schedule
  - Initiative to develop and understand new technologies
  
  #Orthotics #Prosthetics #CustomerService #TechSupport #CareerGrowth #FlexibleWork
  
  We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
  We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

• About the company

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