Hanger Clinic
IT Remote Support Specialist
6 days agoWhat's your preference?
Job Description
- Req#: 30168
Employer Industry: Orthotics and Prosthetics Services
Why consider this job opportunity:
- Salary up to $21.00 per hour
- Annual bonus potential of up to 5% of base pay
- Comprehensive benefits package including medical, dental, and vision
- Generous paid time off including 8 national holidays and 4 floating holidays
- Opportunities for career advancement and personal development through mentorship programs
- Flexible work schedules and part-time opportunities available
What to Expect (Job Responsibilities):
- Provide first contact customer service support for technical issues related to the employer's technology environment
- Ensure accurate triage, documentation, and prioritization of incidents
- Utilize remote desktop and diagnostic tools for troubleshooting
- Complete access administration, asset management, and procurement tasks
- Create and maintain support documentation and knowledge articles
What is Required (Qualifications):
- A four-year degree or a high school diploma with at least 1 year of customer service experience or relevant achievements
- Availability to work a rotating schedule, Monday to Friday, from 7:00 am to 7:30 pm Central Time
- Willingness to be on call for urgent issues and provide onsite support after hours
- Ability to travel out-of-state occasionally for special projects
- Strong customer service, communication, and follow-up skills
How to Stand Out (Preferred Qualifications):
- Prior experience working on an IT Service Desk/Help Desk
- Demonstrated ability to adapt to changing priorities and work independently
- Commitment to building trust and maintaining patient-centric focus
- Initiative to develop and understand new technologies
- Experience in a dynamic environment with accountability for schedule and attendance
#Orthotics #Prosthetics #CustomerService #CareerGrowth #RemoteWork #TechnologySupport
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
Hanger, Inc. (NYSE: HNGR is a leading national provider of products and services that assist in enhancing or restoring the physical capabilities of patients with disabilities or injuries that is headquartered in Austin, TX.
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