• Job Description

  Req#: ITSER001244

  Job Description:

  • Provide IT service desk and technical support to users

  • Maintain in-house and remote computer systems, desktops, and peripherals. This includes installing, upgrading, and repairing all hardware and equipment while optimizing system performance.
  • Troubleshoot problem areas accurately and provide end-user training where required.
  • Evaluate and respond to service requests in a timely manner with a resolution.
  • Perform analysis and diagnosis of routine PC problems for end-users.
  • Recommend and implement solutions.
  • Install, configure, test, maintain, and troubleshoot end-user workstation software/hardware, networked peripheral devices, and networking software/hardware products.
  • Maintain an inventory of all IT assets including the history of hardware failure, repair, installation, and removal.
  • Construct and test customized configurations based on different platforms and operating systems.
  • Monitor and test PC performance and provide statistics and reports.

  • Maintain communication with end-users to ensure systems meet our needs
  • With guidance, perform periodic system maintenance

  • Place vendor service calls to resolve hardware or software failures
  • Coordinate with end-users and technical staff to maintain systems that use industry best practices to meet our goals, while maintaining the security of the data, system, and network.
  • Produce metrics, project status reports, and operating status reports for management and team members
  • Perform and document routine problem analysis and resolution design for systems
  • Support, communicate, and defend the values and culture of the organization
  • Maintain and enforce network and information security in accordance with company policy
  • Extended or after-hours support is required
  • Occasional travel to other sites required

  
  
  

  Required Skills:

  • 5+ years Service/Help Desk experience
  • Problem-solving skills
  • Account management using MS Active Directory/Azure
  • Support of PC and Mac OS
  • Support of MS Office Suite/O365/Google Suite
  • Maintain accurate records using a ticket management system, i.e., ManageEngine, Zendesk, etc.
  • Understanding of current principles and practices of IT support
  • Familiarity of IT Service Desk functionality and maintenance procedures
  • Experience with IT consulting or customer service
  • Ability to work in a collaborative, cross-functional team environment

  Preferred Skills:

  • O365 Migration
  • AP ENPS
  • Certifications
    • CompTIA A+
    • Azure AD
    • ITIL Foundations or above

  Equal Opportunity Employer
  This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

• About the company

  Newsmax is an American right-wing to far-right news and opinion website founded by Christopher Ruddy on September 16, 1998, and operated by Newsmax Media.

Notice