Tampa General Hospital
IT Service Desk Technician - (Job Number: 2400020L)
This job is now closed
Job Description
- Req#: 525470
- High School diploma or GED required.
- 1 – 2 years of Call Center or Help Desk experience preferred.
- Associate degree in Computer Science, Information Systems or a related field is preferred. Preferred certification:
- CompTIA A+, HDI Customer Service Representative.
!*!Job Summary
The Service Desk Associate serves as the front-line for all technology related issues. Respond to telephone calls and emails for technical support; answer basic questions and resolves basic computer problems in an expedient manner; troubleshoot and resolve hardware and software related problems. Provision various access levels and assign users and computers to proper groups in Active Directory. Provide or coordinate basic training/instruction for customers on proper use of applications and hardware as necessary. Assist with creating knowledge base documents as necessary. Follow standard Service Desk procedures; logs all help desk interactions; effectively use help desk software; transfer unresolved call/ticket to appropriate team/s; provide quality and thorough documentation. Meets and maintain standard industry Service/Help Desk metrics.
!*!
TGH Main Campus (TGHMAIN)
1 Tampa General Circle
Tampa, 33606About the company
Tampa General Hospital is a 957-bed non-profit, tertiary, research and academic medical center located on Davis Island in Tampa, Florida, servicing western Florida and the greater Tampa Bay region.
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