Description

Starting Pay: $24/hour

ABOUT SCHUPAN

We've been creating sustainable material solutions since 1968.

We believe our employees make us the best.

Some benefits of working at Schupan:

• People-first culture
• Career advancement and growth opportunities
• Weekly pay
• Discretionary $90/month gas allowance, discretionary end-of-year bonus, steel-toe reimbursement
• Medical, dental, company paid employee only dental, dental for dependents, company paid core vision for employee and family,
• HSA, FSA,fitness incentives, wellness premium discount
• 401k and match eligibility
• Company-paid group life and AD&D, voluntary life, short and long-term disability
• Pet insurance, paid parental leave, tuition reimbursement, and EAP

Our Core Values

At Schupan, we want to positively impact our people, community, and planet every day.

We believe our core values foster a culture of excellence through growth. Schupan expects all coworkers to perform their job duties and consistently follow the code of conduct, by exhibiting behaviors that reflect our core values:

Integrity – We are honest in our interactions to foster trust, accountability, and responsibility.

Empowerment – We are committed to providing resources necessary to elevate our employees and our business to excellence.

Sustainability – We are dedicated to the wellbeing of our communities, our people, our environment, and to the long-term success of our business.

Compassion – We are inspired to help others and committed to a workplace of kindness, understanding, and respecting others’ diverse perspectives and experiences.

SUMMARY

Our Service Desk Technicians are the face of IT Operations and serve as the first point of contact for employees seeking technical assistance. Establishing a positive and supportive relationship with end users is essential. A large portion of the Service Desk Technician’s time is dedicated to answering phones and live chats, responding to web tickets, and providing walk up customer service, as well as proactively solving problems and providing timely and professional customer service to employees.

ESSENTIAL FUNCTIONS

• Setup and troubleshoot Microsoft Windows
• Deploy and repair printers, scanners, and other peripherals
• Create active directory accounts and O365 mailboxes
• Provide on-site and remote support to end users
• Document support requests within the helpdesk ticketing system
• Maintain accurate inventory of all assets
• Must be able to interact in-person with peers and the public
• Work with outside vendors as needed
• Must be able to handle high stress situations
• Performs other duties as assigned
• Must be able to respond positively, courteously, and professionally with coworkers
• Must be able to walk any customer through the problem-solving process.
• Must have effective communication skills both verbal and written
• Must be able to work well under pressure and respond to other coworkers with respect and consideration regardless of their status or position

REASONABLE ACCOMMODATIONS STATEMENT

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Qualifications

POSITION QUALIFICATIONS

EDUCATION AND EXPERIENCE

• Minimum of 2 years related experience and/or training (required)
• High School Diploma, GED, or equivalent (required)
• Associate’s degree or other post-secondary education (preferred)

SKILLS AND ABILITIES

• Thorough understanding of common computer operating systems, networking concepts, and a wide variety of software applications

PHYSICAL REQUIREMENTS

• Frequently lift and/or move up IT equipment weighing up to 25 pounds and occasionally lift and/or move equipment up to 50 pounds
• Prolonged periods sitting at a desk and working on a computer

The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate.