• Job Description

  Req#: 25-35524
  
  IT Service Ops Technician
  Bedford, MA
  5+ Months with a high possibility of extension
  
  Description:
  • Provide On-Site Level 1 Service Operations and computer imaging support in our Bedford, MA office
  • Support and participate in the daily tasks of the Service Operations team
  • Support and execute hardware-related tasks, including but not limited to, imaging, building, coordinating repairs, and decommissioning laptops and desktops across multiple OS (Windows, MacOS and Linux); updating Asset Management tracking system; and supporting peripheral and computer inventory management processes.
  • Management may, at its discretion, assign or reassign responsibilities to this job at any time.
  Skills:
  • BS/BA Degree or 2-5 years equivalent industry experience
  • 2-5 years' experience in a Service Desk environment, with progressively increasing responsibilities.
  • Proficiency in end user PC operating systems, applications, and hardware capabilities: Microsoft Office 365, Windows 10, Linux and Mac platforms.
  • Demonstrate working knowledge of the business supported applications and technologies serviced by the team (Active Directory, Office 365, Zoom, Slack).
  • Must be able to work creatively, calmly, flexibly and under tight deadlines to respond quickly and positively to shifting/multiple demands and opportunities.
  • Ability to clearly communicate in English with users, co-workers, application developers and IT personnel both verbally and in writing using excellent verbal and written communications skills.
  • A self-starter who is a team player and can multi-task.
  • An aptitude for acquiring skills in technical support and repairs, and an eagerness to learn.
  • Excellent prioritization skills and an ability to make decisions quickly.
  • Success in team environments, demonstrating shared responsibility and accountability with other team members.
  • Strong customer service skills and work ethic.
  • Punctuality & dependability.
  • Attention to detail.
  • Professional appearance and presentation.
  • Calm, courteous, and friendly demeanor.
  • Approachable towards those who may be less technical.
  • Takes ownership of issues. Try to help in any way they can using a reasonable effort even if unfamiliar with the technology.
  • Anticipate issues before they become problems and have a solution ready.
  • Maintains confidentiality about the information being processed, stored, or accessed by the users on the network.
  • Embrace our "customer-centric" support model: Proactive and friendly service rather than reactive and discouraging of interaction.
  • Take conversations with other IT and department managers seriously and consider the audience.
  • Be professional but don't sacrifice your own personality and be willing to fit into the culture of the company.
  
  #TB_EN
  

• About the company

  Founded in 2002, TalentBurst is the national leader staffing supplier to large MSP contingent workforce programs. Through our 4 delivery centers in Boston, San Francisco, Miami and Gurgaon, India we support 90 Fortune 500 customers every week filling I...

Notice